HP Systems Insight Manager 5.3 with Update 1 Installation and Configuration Guide for Linux HP Part Number: 418811-005 Published: April 2009 Edition: 5.3.1

13 Troubleshooting
Browser issues
Accessing some of the menu items on a Linux CMS causes the page to go blank.
Solution: If using Firefox and this happens, click back on the displayed page, and the menus will be refreshed.
GUI issues
Parts of the GUI do not show up on my Linux system, such as the devices in the system list, or the System
and Events Lists area on the left.
Solution: Remove everything and re-install. You might have a previous version of PostgreSQL or HP SIM on
your system that you failed to remove before installing the new version.
When browsing into a Linux or HP-UX CMS on which the HP Insight Management Agents are installed, a
Security Alert dialog box appears when I click an Insight Management Agent.
Solution: The Management HTTP server certificate has not been overwritten with the HP SIM certificate
because OpenSSL is not configured correctly. On Linux, OpenSSL should be installed in the /usr/bin/
directory. On HP-UX, OpenSSL should be installed in the /opt/openssl/bin/ directory. Install OpenSSL
to the correct directory, and then create a new HP SIM certificate to resolve this issue.
Installation issues
During the installation, the system reboots, and then the installation launches the browser. Internet Explorer
displays a message saying that it could not establish a connection with the local host. The browser is being
launched before the service has had time to start.
Solution: Try to access the URL again by placing the cursor in the URL field and pressing the Enter key. Keep
trying until the application loads in the browser.
Execute the command ps -ef | grep mx to check if the service is up and running. The services mxdtf,
mxdomainmgr, and mxinventory should be running to confirm that HP SIM is running.
The system was rebooted during mxinitconfig -a.
Solution: Execute the command mxinitconfig -r to unconfigure HP SIM and then execute the command
mxinitconfig -a to configure it again.
The following error message is displayed during installation:
error: %pre(hpsim-C.05.01.00.00-1.i386) scriptlet failed, exit status 255
error: install: %pre scriptlet failed (2), skipping hpsim-C.05.01.00.00-1
Solution: You are attempting to manually install on an unsupported IPF system. Installing an HP SIM CMS
on Linux IPF is not supported.
The following error message is displayed on an automatic install during the database configuration step of
checking requisites:
ERROR - PostgreSQL script returns an error, see the following log for detail:
/var/opt/mx/logs/PgSQL_Config.log
When you examine the contents of PgSQL_Config.log, the following lines are displayed:
Starting PostgreSQLpg_ctl: postmaster does not start...failed
No PostgreSQL RPM
Solution: Manually start the PostgreSQL service by performing the following steps:
1. Navigate to the /etc/init.d directory and execute the following command:
./postgresql stop
2. Log in as user postgres (su postgres).
3. Execute the following command:
postmaster -D /usr/local/pgsql/data
Browser issues 68