HP Systems Insight Manager 7.2 Installation and Configuration Guide for Microsoft Windows

Procedure 1 Verify and prepare system
1. Verify your system meets the minimum requirements. For details, see “System requirements”
(page 5).
2. Install the required Windows and Microsoft SQL Server Service Packs.
NOTE: If you are using a remote SQL database, leave the default as Master to insure that
all necessary databases are created with correct permissions.
3. Verify your system has at least one partition formatted for the NTFS file system, on which the
Systems Insight Manager server software is to be installed.
If this requirement is not yet met, create or format an NTFS partition for use by Systems Insight
Manager.
4. If you have the unsupported HP Insight Support Enterprise Edition (ISEE) Windows Client
software A.03.95 or older, installed on your CMS and you wish to install HP Insight Remote
Support Advanced, then you must remove the ISEE client software first. The two cannot run
on the same CMS.
To remove ISEE, complete the following:
a. Select Start→Settings→Control Panel→Add/Remove Programs.
b. Select HP Instant Support Enterprise Edition Client from the list of installed programs, and
then click Change/Remove.
5. Verify that Microsoft Access Data Components (MDAC) 2.7 Service Pack 1 or higher is
installed. If you are using Windows 2008, navigate to C: \Program Files\Common
Files\System\Ado, and then right-click the icon for the msado15.dll file. Select Properties,
and then click the Version tab to display the version number. If the file is not found in this path,
use the Windows search engine to find the file. If you must download MDAC, see http://
www.microsoft.com/downloads/, and search for MDAC Service Pack.
6. Before you proceed with the install, if you are going to perform a custom install for System
Management Homepage see HP System Management Homepage Installation and Configuration
Preparing the system 27