HP Systems Insight Manager 7.2 Installation and Configuration Guide for Microsoft Windows

Adapter needs to be manually installed. For details, see the HP Insight Remote Support Installation
and Configuration Guide at www.hp.com/go/insightremotesupport/docs.
NOTE: HP SIM versions 7.1 and later and Insight RS 7.0.5 support different versions of the
Microsoft Windows operating system. If you intend to synchronize Insight RS with HP SIM, make
sure the Hosting Device operating system is supported by both HP SIM and Insight RS.
Integration with HP SIM will synchronize devices and credentials from HP SIM to Insight RS. Service
Events will synchronize from Insight RS to HP SIM. Since HP SIM only accepts Service Events from
known devices, the device needs to be discovered in HP SIM for Insight RS to be able to synchronize
Service Events to HP SIM.
IMPORTANT: When using the HP SIM Adapter, make sure to discover devices in HP SIM rather
than in Insight RS so the devices are synchronized between the two applications.
For information on HP SIM Adapter and its installation, see the HP Insight Remote Support 7.0.5
Installation and Configuration Guide at www.hp.com/go/insightremotesupport/docs.
52 Installing HP Insight Remote Support