System Management Homepage 6.2 User Guide

14 Service and Support
Support for HP SMH is provided as an adjunct to support of the underlying hardware. The HP Support pages
provide you with a variety of product, service, and support-related resources for HP SMH.
• Access HP SMH on the Software Depot home. Go to http://www.hp.com/go/softwaredepot and select
Security and manageability. Look for the HP System Management Homepage link. The support
for Linux Integrity is found by selecting the Linux link on Software Depot home. Look for the HP Integrity
Essentials Pack for Linux link.
• Access the HP ProLiant Essentials software page at http://www.hp.com/servers/manage. You find a
wealth of Systems Management Products and service-related information.
• Access the HP IT Resource Center for maintenance and support, forums, and training and education
of HP products at http://itrc.hp.com.
• Contact the HP Support Forum to get answers to your HP product questions at http://forums.itrc.hp.com.
Keeping good records of your configuration can significantly speed up the troubleshooting process. Keep
current and consult the following list when you obtain assistance from your HP service provider:
• Management system make, model, and serial number information
• Operating system information, operating environment information (HP-UX), including version number,
a list of service packs applied, patches, the Compaq SSD version, and Insight Agents’ names and
versions that have been applied
• Hardware configuration information for Linux and Windows:
• Survey Utility output or Inspect printout
• System Configuration Utility printout
• Description of non-HP or non-Compaq equipment that is not shown on the Inspect or System
Configuration printout
83