Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows
12.12.1.8 Windows Vista has been identified as Unmanaged after I used a standard account which is
a member of the Administrator group.
You must use the local Administrator account on the Windows Vista system. To be identified
as Desktop in HP Systems Insight Manager, you must turn off UAC.
12.12.1.9 The Service Account Credentials page displays the user name as "undefined" after upgrading
Windows XP to Windows Vista and then upgrading HP Systems Insight Manager.
Procedure 12-2 Redefining the user name after upgrading HP Systems Insight Manager
1. Go to Manage→User and Groups→Enable Administrator account
2. From the Service Account Credentials page, change the Username field to
Administrator and enter the associated password.
3. Restart the HP Systems Insight Manager service.
12.12.1.10 I cannot load HP Systems Insight Manager on Windows NT 3.51 or Windows NT 4.0.
Windows NT 3.51 and Windows NT 4.0 are not supported platforms.
12.12.1.11 During a Windows install at the database credentials screen, the installer fails with an invalid
credentials error, and I am unable to enter my password.
A user name and password cannot contain a space followed by a double quote. An Oracle
user name cannot contain a backslash (\) or a forward slash (/).
If you use these characters in your user name or password, you will receive an "Invalid
character" error and not be allowed to sign in.
12.12.1.12 I receive the error "Database Connection Error" during the Java-based database installation
portion of HP Systems Insight Manager installation.
Verify that the target Microsoft SQL Server service (MSSQL) is running (select My
Computer→Manage→Services and Applications→Services→MSSQLSERVER). For
SQL Server 2005, servicename will be "SQLServer."
12.12.1.13 When installing HP Systems Insight Manager on Microsoft SQL Server 2005 Express Edition
Service Pack 1 the following error message appears "TCP/IP protocol is not
enabled. Run SVRNETCN.exe to enable TCP/IP."
TCP/IP is disabled in SQL 2005 by default. To enable TCP/IP:
1. Click Start→Microsoft SQL Server 2005 →Configuration Tools→SQL Server
Configuration Manager. The SQL Server Configuration Manager window appears.
2. Select SQL Server 2005 Network Configuration from the left pane. The protocols
appear on the right frame.
3. Right click TCP/IP and select Enable.
4. Restart SQL server to reflect the changes.
12.12.1.14 During the installation, the system reboots, and then the installation launches the browser.
Internet Explorer displays a message saying that it could not establish a connection with the
local host. The browser is being launched before the service has had time to start.
Try to access the URL again by placing the cursor in the URL field and pressing the Enter key.
Keep trying until the application loads in the browser.
12.12.1.15 Global Unique Identifiers are the same for all systems when using Disk Imaging software on
servers.
Solution 1:
Procedure 12-3 The disk image has not been taken
1. Uninstall all Insight Management Agents from one of the systems.
2. Use the Disk Imaging software to copy the configuration from the system without the
Insight Management Agents installed.
3. Use the disk image to copy to the target systems.
4. Reinstall the HP Insight Management Agents on all the systems.
Solution 2:
64 Troubleshooting