HP Systems Insight Manager 5.3 Technical Reference Guide

• HP SIM SMI-S Providers website at http://www.hp.com/go/hpsim/providers for information about

device support and SMI-S providers

• Videos that showcase HP SIM and the Essentials at http://h18013.www1.hp.com/products/servers/

management/hpsim/infolibrary.html

• HP SIM forum at http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=455 for

discussions about HP SIM

• HP SIM tools and scripts forum at http://forums1.itrc.hp.com/service/forums/

categoryhome.do?categoryId=495 for contributing scripts to be used with HP SIM (these scripts are

note

supported by HP)

Technical support

Support for HP SIM is available through HP local Response Centers or through HP Technology Services:

• HP Response Center for HP SIM on HP-UX

1-800 HP Invent (1-800-474-6836) for North America, or contact your local HP Response Center

• Technology Services for HP SIM on Windows or Linux

First 90 days: HP provides warranty support for HP SIM for the first 90 days after installation

• North America: 1-800 HP Invent (1-800-474-6836)

• Other countries: Support phone numbers all other countries

After 90 days: There are two support options following the first 90 days after installation

• Windows customers who have a Microsoft Operating System contract are entitled to support under the

current Operating Environment. Call 1-800-633-3600 number for support.

• Linux customers or Windows customers who do not have a Microsoft Operating System contract can

purchase support for the ProLiant Essentials products, including HP SIM, with Incident Packs. The Incident

Packs can be purchased in three (3) call quantities both for 24×7 and 9×5 call windows. The part

numbers are for Incident Packs are U8301E (24x7) and U8222E (9x5).

Collect the following information before calling:

• Technical support registration number (if applicable)

• Product serial numbers

• Product model names and numbers

• Error messages

• Operating system type and revision level

• Detailed questions

NOTE: For continuous quality improvement, calls may be recorded or monitored.

Technical FAQs

http://h18013.www1.hp.com/products/servers/management/hpsim/techsupport.html