HP Version Control Repository Manager 7.1 User Guide

What capabilities do I get from the HP VCA alone?

Solution: The HP VCA provides a list of the HP Web-enabled System Management Software and

firmware installed on the local server. For the HP VCA to provide version control and software

distribution functionality, it must be configured to refer to a HP VCRM.

The HP VCA or HP VCRM display as links under the Integrated Agents list on the HP SMH, but the

application is missing from the Version Control Repository Manager category on the HP SMH's

Home tab, or the category does not display at all. When I click the link under the Integrated Agents,

a page displays indicating The application is not available.

Solution: On Windows, the associated Windows service is stopped. You must restart the Version

Control Agent or Version Control Repository Manager's Windows service on the server. If the

service is not set for automatic startup, then configure the service to start automatically. If the service

stopped unexpectedly, check the Windows NT Event Log as well as the application's log for

additional information.

On Linux, the associated HP VCA daemon process is stopped, and the HP VCA daemon can be

restarted by the root user running /etc/init.d/hpvca restart.

Service and support

Support for HP VCRM is provided as an adjunct to support of the underlying hardware. The purpose

of the HP Support page is to provide you with a variety of product-, service-, and support-related

resources. In particular, you can use this page to:

• Access http://www.hp.com/servers/manage. This website is devoted to Systems Management

Products. You will find a wealth of product- and service-related information on this portal.

• Access links to HP's support home page and World-Wide-website locator for phone numbers,

online tools, and information.

• Contact the HP Support Forum to get answers to your questions about HP products. The HP

Support Forum can be found at http://www.hp.com/go/hpsc.

Keeping good records of your configuration can significantly speed up the troubleshooting process.

Consult the following list when you obtain assistance from your HP service provider:

• Management PC make, model, and serial number information

• Operating system information, including version number, a list of all service packs that have

been applied, the Compaq SSD version, and Insight Agentsâ names and versions that have

been applied

• Hardware configuration information:

Survey Utility output or Inspect printout◦

◦ System Configuration Utility printout

◦ Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or

System Configuration printout.

Windows events

The following table shows a listing of Windows 2000/Window NT events that are applicable to

the Version Control Repository Manager.

TextSeverityFacilityEvent ID

HP VCRM failed to start.InformationalApplication4098