HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Index
111
Index
A
ACES_InsightManager.xml, 5, 7;
troubleshooting, 49
Action on Event, 32; creating, 25
C
CI. See Configuration Item category
cleared events query, 31
configuration, 5, 10
Configuration Item category, 17;
creating, 18
configurations, 6
creating: Action on Event, 25, 32;
custom command, 21; custom
command in HP SIM 5.0, 30;
custom tool, 24; custom tool in
HP SIM 5.1, 30; Data Source
Name (DSN), 11; import
mapping, 13; query for cleared
events, 31; shortcuts, 33; smart
actions, 34; template, 9; XML file,
15
custom command, 30; creating, 21;
SIM 5.0, 21
custom tool, 30; creating, 24; SIM
5.1, 24
D
Data Source Name, 11; creating,
11; Oracle, 11; PostgreSQL, 11
DSN. See Data Source Name
E
events: forwarding, 25
external event import mapping, 27;
new fields, 27
H
HP OpenView Service Desk:
overview, 5
HP SIM: data exchange, 43;
launching from Service Desk, 33;
OpenView Web Console, 46;
Service Desk Web Interface, 38;
smart actions, 34
HP SIM 5.0, 30
HP SIM 5.1, 30
hpsimexchange.bat, 43
hpsim-oracle.ini, 5, 10
hpsim-pgsql.ini, 5
hpsimsde text.bat, 6
hpsimsde.exe, 6, 19, 21, 30;
troubleshooting, 49
hpsimsde_test.bat, 19
hpsim-sql.ini, 5, 10
I
import: XML, 7
import mapping: creating, 13
importing: data objects, 17;
warnings, 16; XML file, 15
Insight Manager Data PostgreSQL
Exchange file, 90
Insight Manager Oracle Data
Exchange file, 70
Insight Manager SQL Data
Exchange file, 50
insightmanager.ini, 16
insightmanager.xml, 6
installing: configuration file, 10
O
OpenView Web Console, 46, 47;
tools menu, 46
Oracle: Data Source Name, 11
overview, 5
ovwebconsole.xml, 6, 46, 109
P
PostgreSQL: Data Source Name,
11
Q
query for cleared events, 31
S
sd_event.exe, 19, 21;
troubleshooting, 49
sd_event.ini, 19
sd_exchange.bat, 43
Service Event program: installing,
19; testing, 19
Service Pages, 38; adding tool
definition, 39; viewing incidents,
40
servicedesk.xml, 5, 39, 108
shortcuts, 33
SIM 5.0, 21
SIM 5.1, 24
smart actions, 34; creating, 34;
defining, 34; HP Integrated
Lights-Out, 36; HP SIM, 35;
System Management
Homepage, 34
Storage Essentials events, 28
Storage Essentials Incidents, 28
Systems Insight Manager: template,
9
T
template, 9
troubleshooting:
ACES_InsightManager.xml, 49;
sd_event.exe, 49; task results,
49
W
warnings, 16
X
XML file: creating, 15; importing, 15