HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Automatic incident creation from HP SIM events

The program hpsimsde.exe automatically parses the environment variables from HP Systems Insight

Manager (HP SIM) events. Using these environment variables, the program creates the appropriate

command string and launches sd_event.exe to pass the HP SIM event information to Service Desk.

NOTE: The sd_event.exe program must be installed on the HP SIM server. By using this

program with Systems Insight Manager, the user can define events that should be imported

automatically into Service Desk as incidents.

Installing the Service Event Program

To install the Service Event program on the Systems Insight Manager server, run the Service Desk setup

program. In the setup program, click Install Service Desk>Integrations Menu>Install Service

Event.

After installing the Service Event program, verify the program is at the same service pack level as the

Service Desk server. Install the appropriate service pack for the Service Event program on the Systems

Insight Manager server as necessary.

After installing the Service Event program and verifying the service pack level, edit the sd_event.ini

file and input the appropriate account and server information. For example:

ACCOUNT=system/password

SERVER=ServiceDeskServer

Testing the Service Event Program

After the Service Event program is installed on the Systems Insight Manager server, copy the

hpsimsde.exe and hpsimsde_test.bat files (hpsimsde and hpsimsde_test for HP-UX) to the

location of sd_event.exe.

The hpsimsde_test.bat file will set up test environment variables and execute the hpsimsde.exe

program. This program allows the user to verify communication between the SIM server and the Service

Desk server. If the Service Event program is not installed in the default location, the hpsimsde_test file

must be edited to include the correct path.

When the hpsimsde_test.bat file is executed, a NIC Connectivity Restored Incident should appear in

the Service Desk Console. If the Incident does not display, check the sd_event log files in the \bin

directory for any errors.

NOTE: The Incident that displays will not have a Configuration Item entry.

NOTE: A second script (hpsimsde_test) is provided for testing the Service Event program on HP-UX.