HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Automatic incident creation from HP SIM events

5. In the Command field, enter the full path to the hpsimsde executable, for example:

c:\progra~1\hewlet~1\openview\servic~1.5\event\bin\hpsimsde.exe” on

Microsoft® Windows® and “/opt/OV/sd/event/bin/hpsimsde” on HP-UX.

6. In the Parameter field, enter -i to specify a new incident creation.

NOTE: This field must first be added to the external_event import mapping.

7. Add the IM_WORKGROUP environment variable if preferred.

8. To save the new command, click OK.

Figure 12 Custom Command Screen