HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk
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Defining a Smart Action for the in-context launch of
HP Systems Insight Manager
1. In the HP OpenView Service Desk main window, select the Tools menu, and then click System.
2. Under HP OpenView service desk, click Business Logic>Actions>Smart Actions.
3. Under Smart Actions, select Configuration Items.
4. To create a new Smart Action, click New.
5. In the Text field, enter a name for the entry, for example, Systems Insight Manager.
6. Next to the Application field, click Quick Find.
7. Select Internet Explorer as the application.
NOTE: If Internet Explorer is not the browser being used, define a new application entry for the
appropriate browser and enter it in the Application field.
8. In the Parameters field, enter:
https://HPSIM:50000/mxportal/MxContextLaunch.jsp?systems=[Search
code]&tool=DEFAULT, where HPSIM is the name or address of the Systems Insight Manager
server.
9. To save the new Smart Action, click OK.
10. Close the Administrator Console.
Figure 25 Smart Action defined for HP Systems Insight Manager