HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

ACES XML Import
7
ACES XML Import
A predefined XML file provided in association with this guide automatically defines several default values
for Systems Insight Manager in the Service Desk database. Importing this file simplifies the configuration
process, and removes the need to manually define a default template and import mapping for objects
related with the Systems Insight Manager database.
The following items are defined in the ACES_InsightManager.xml file:
• Insight Manager template based on the Default template
• Configuration Item Smart Action to launch the HP System Management Homepage
• Configuration Item Smart Action to launch HP Systems Insight Manager in-context
• Configuration Item Smart Action to launch to HP Remote Insight or Integrated Lights-Out
• Incident Smart Action to launch the HP System Management Homepage
• Incident Smart Action to launch HP Systems Insight Manager in-context
• Incident Smart Action to launch to HP Remote Insight or Integrated Lights-Out
• Classes named InsightManager, IM_SERVER, IM_DESKTOP, IM_WORKSTATION, IM_PRINTER,
IM_MGMTPROC, IM_STORAGE, IM_SWITCH, IM_RACK, IM_ENCLOSURE, IM_KVM, and IM_UPS.
• Import Mapping for the class INSIGHTMANAGER and the other classes listed above
To import the Insight Manager XML file into the Service Desk database:
NOTE: These steps also apply to the Microsoft® Windows® Service Desk Client connected to an
HPUX database.
1. Open the ACES_InsightManager.xml file and replace the string “localhost” with the name of the
Systems Insight Manager server.
2. Start the Service Desk Administrator Console.
3. Select File>ACES>ACES Import Wizard and click Next.
4. Add the file ACES_InsightManager.xml to the list of files to import and click Next.
5. To import the XML file, click Start Import in the next window.
6. After the import is complete, click Finish.
IMPORTANT: Possible error message - During parsing of the file
'C:\temp\ACES_InsightManager.xml': Invalid ACES Xml file (Wrong version tag, the current system
version is '4.5.0588.1004 (SP10)' while the file has version '4.5.0588.1405 (SP14)')
If an error similar to this occurs, upgrade to the correct service pack before importing the ACES xml
file.