HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

over a comment field to display a window that shows the entire comment to appear. See “Entering comments
on events” for more information.
System Type
This column displays system types such as enclosure or rack, if the system type filter was selected for the
event list display.
Rack Name
This column displays the name of the rack.
NOTE: This column is displayed when the system is a rack or enclosure and the rack or enclosure system
filter is selected.
Enclosure Name
This column is displayed the name of the enclosure.
NOTE: This column is displayed when the system is a rack or enclosure and the rack or enclosure system
filter is selected.
Case Status
When the HP Service Essentials Remote Support Pack and HP SIM are installed together on a Windows
CMS, support case status updates are provided by the Remote Support Pack. The Case Status column is
available when you view the All HP Service Events collection or select the event search criteria for service
case status.
Case ID
When the Remote Support Pack and HP SIM are installed together on a Windows CMS, the support case
ID is provided by the Remote Support Pack. The Case ID column is available when you view the All HP
Service Events collection or select the event search criteria for service case status. Click the link in the
Event Type column to view additional details about an event.
Event management buttons
Five buttons at the bottom of the event table view page are available to users with administrative rights only.
These buttons might not always appear, depending on how you access the page. For example, when creating
a task and selecting targets, there are no buttons displayed, only the table or system names.
NOTE: If you are unable to clear, delete, assign, or add comments to an event, see your administrator to
verify that you have the appropriate authorizations. See “Users and authorizations” for more information
about users and authorizations.
• Clear Clears one or more events from the database . Select the events to clear, and then click Clear.
See “Clearing events from the collection” for more information.
• Delete Deletes one or more events from the database. Select the events to be deleted, and then click
Delete. A dialog box appears. To continue with the deletion, click OK, or to cancel the deletion, click
Cancel. See “Deleting events from the database” for more information.
• Assign to Assigns responsibility for events to a particular user. See “Assigning events to users” for
more information.
• Enter Comments Opens an edit box to enter comments for one or more events. See “Entering
comments on events” for more information.
• Print This button is used to create a printer-friendly version of the list in a new window. Within the
window, select File→Print from the browser menu to print the report.
Because certain print options are not supported in HP SIM, you cannot perform the following tasks:
Event table view page 239