HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

system software, and enables system software updates across groups of servers. For HP-UX systems,
Software Distributor is integrated into HP SIM.
• HP Service Essentials Remote Support Pack HP SIM includes a new HP Service Essentials Remote
Support Pack plug-in. This plug-in leverages elements of the HP Service Essentials Remote Support Pack
(Remote Support Pack) technology and provides integrated HP SIM and Remote Support Pack capability.
This capability deploys with your Windows-based Central Management Server (CMS) and includes the
following:
• Remote event monitoring to supplement the local monitoring of HP SIM
• Real-time hardware event monitoring and secure event submission to HP Support to help identify
and prevent potentially critical hardware problems
• Faster restoration of your supported systems and devices to operational status
• Less disruption to your company’s revenue-generating activities and business productivity
• The HP SIM single view of your data center is enhanced, with the addition of the following
serviceability attributes
• Contract and warranty details for your systems
• Service event view, including remote support details such as HP case ID and service case
status
• CMS heartbeat polling, monitored by HP, allowing early notification to your IT team that event
submission to HP is not working
• Web-Based Enterprise Services and Open Service Event Manager These analysis tools notify you when
a significant system event will occur or has already occurred. Web-Based Enterprise Services (WEBES)
System Event Analyzer (SEA) and Open Service Event Manager (OSEM) are used as part of the Remote
Support Pack service offering and as standalone tools for HP Services customers. WEBES and OSEM
generate service notifications to HP SIM through a specific SNMP trap type if analysis determines there
are serviceable events. If the Remote Support Pack is installed, the service notification provided by
WEBES and OSEM also provides status about the remote support incident.
• System Management Homepage The System Management Homepage provides a consolidated
interface for single-system management. By aggregating the data from HP web-based agents and
management utilities, the System Management Homepage provides a common, easy-to-use interface
for displaying hardware fault and status monitoring, performance data, system thresholds, diagnostics,
and software version control for an individual server.
• HP Performance Management Pack HP SIM provides a software solution that detects, analyzes, and
explains hardware bottlenecks on HP ProLiant servers and HP StorageWorks Modular Smart Array
(MSA) shared storage. The HP Performance Management Pack (PMP) tools that are available in HP
SIM include Online Analysis, Offline Analysis, CSV File Generator Report, System Summary Report,
Static Analysis Report, Configuration, Licensing, and Manual Log Purge. The PMP tools operate in
conjunction with HP SIM. No software installation on the monitored servers is required, other than the
Insight Management Agents. PMP 4.7 includes the following features:
• Support for HP SIM 5.x (PMP 4.3 does not support HP SIM 4.x.)
• Support for Oracle® databases (local or remote)
The following servers are supported on 4.3:
• ProLiant BL465c G1 servers
• ProLiant BL68c G1 servers
• ProLiant BL25p G2 servers
• ProLiant BL45p G2 VR1 servers
• ProLiant DL320 G5 servers
• ProLiant DL360 G5 servers
• ProLiant DL365 servers
• ProLiant DL585 G2 servers
Features 35