HP Systems Insight Manager 5.3 with SP1 Installation and Configuration Guide for Microsoft Windows *418812-006* Printed in the US HP Part Number: 418812-006 Published: April 2009 Edition: 5.3.
© Copyright 2003-2009 Hewlett-Packard Development Company, L.P. Legal notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Table of Contents 1 Product overview........................................................................................8 Product architecture.................................................................................................................................8 Central management server.................................................................................................................8 Managed systems................................................................................
HP-UX.......................................................................................................................................51 Other........................................................................................................................................51 5 Configuring HP SIM using the Options menu................................................52 Configuring protocol settings.....................................................................................................
CPU utilization during data collection....................................................................................................105 Overview......................................................................................................................................105 Implementation..............................................................................................................................105 GUI time-out policy.............................................................
List of Tables 2-1 2-2 2-3 6-1 Windows language support.............................................................................................................22 Linux language support....................................................................................................................23 HP-UX language support..................................................................................................................23 Version support matrix for components used for installation.....
1 Product overview HP SIM is the foundation for the HP unified server-storage management strategy. HP SIM is a hardware-level management product that supports multiple operating systems on HP ProLiant, Integrity and HP 9000 servers, HP StorageWorks MSA, EVA, XP arrays, and third-party arrays.
Authorizations Authorizations give users access to view and manage systems. An authorization is composed of users, toolboxes, and discovered systems. When you first access the Authorizations tab, a table appears listing all authorizations and includes the following information: • User/User Group This column includes all valid users and user groups. A user group appears in bold type. Group-based users are not displayed in this table.
Toolboxes The Toolboxes section enables you to configure groups of tools. The following toolboxes are created during the installation process: • The All Tools toolbox contains all tools in the Central Management Server (CMS). • The Monitor Tools toolbox contains tools that display the state of the managed systems but not tools that change the state of the managed systems. For example, the Monitor Tools toolbox permits viewing installed software but does not permit installing software.
• Event • Tool result For command tools, the verbose level of stdout and stderr is frequently large and time-sensitive, so it is only logged by default for the ps command. You can configure the option to log this output for the ps and other commands, as well as other aspects of the audit log, such as maximum file size. Information about configuring the audit log is available in Chapter 12 “Configuration options”. Database HP SIM uses a database to store vital management domain information.
requires registration, which is free. The Oracle DBA who manages the Oracle installation must perform this task. NOTE: You must install the Oracle JDBC driver, version 10.1.0.2.0. You can download this driver from the Oracle website at http://www.oracle.com/technology/software/tech/java/sqlj_jdbc/index.html. Secure access HP SIM utilizes several technologies to provide secure access. You can access HP SIM through the command line or a web browser.
Secure data transmission The security of the transaction depends on your networking environment and the management protocol that each tool is using. Management protocols The basic supported management protocols and applications are SSH, Web-Based Enterprise Management (WBEM), Secure HTTP (HTTPS), Desktop Management Interface (DMI), and SNMP. Tools are not limited to these protocols, and they can provide a custom management protocol. SSH is the only protocol that must be installed on every managed system.
supported for system inventory collection where the information is not available from WBEM and SNMP. A Windows CMS uses DMI to gather information from third-party servers. DMI is not a secure protocol. Therefore, anyone with access to your network can intercept and view DMI transactions. SNMP SNMP is a set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network.
2 Installation overview and requirements This chapter provides an overview of the HP SIM installation process, and it identifies the system requirements for a Windows CMS, a managed system, and a network client. First time install process overview Perform these steps for a first time install of HP SIM on your Central Management Server: 1. Install and configure the Central Management Server. The procedure to complete this step is in the installation chapter of this guide.
• Supported 32-bit Windows operating system running as guest on the following VMware systems: • VMware ESX v3.0.1 • VMware ESX v3.0.2 • VMware ESX v3.0.3 • VMware ESX v3.5 Update 1 • VMware ESX v3.5 Update 2 • VMware ESX v3.5 Update 3 • VMware ESX v3.
NOTE: • Microsoft SQL Server 2008 supports 5,000 systems and 50,000 events. Oracle 9i Standard or Enterprise • Oracle 10g version 10.2.0.1 or later Browser software: • Microsoft Internet Explorer 7.0 • Microsoft Internet Explorer 6.0 with Service Pack 2 • Firefox 2.0.0.20 • Firefox 3.0.
Managed system requirements and recommendations This section contains requirements and recommendations for managed systems.
• • • Windows Server 2003 R2, Standard Edition • Windows Server 2003 R2, Standard Edition SP2 • Windows Server 2003 R2, Standard x64 Edition • Windows Server 2003 R2, Standard x64 Edition SP2 • Windows Server 2003 R2, Enterprise Edition SP2 • Windows Server 2003 R2, Enterprise x64 Edition • Windows Server 2003 R2, Enterprise x64 Edition SP2 • Windows Server 2003 R2, Datacenter x64 Edition SP1 • Windows Server 2003 R2, Datacenter x64 Edition SP2 • Windows 2000 Server, SP1 • Windows 200
• 20 • Oracle Enterprise Linux 5.3 32-bit, AMD64, and EM64T • Oracle Enterprise Linux 5.2 32-bit, AMD64, and EM64T • Red Hat Linux 9 • Red Hat Linux 8 • Red Hat Linux 7.
• • • • HP Integrity Virtual Machine for Windows running guest on HP-UX host • HP Integrity Virtual Machine for Linux running guest on HP-UX host • HP Integrity Virtual Machine for HP-UX 11i v2 running guest on HP-UX host • HP Integrity Virtual Machine for HP-UX 11i v3 running guest on HP-UX host • Citrix XenServer Enterprise Novell managed systems • Netware 6.5 • Netware 6.
Required web browsers • For Windows: • Microsoft Internet Explorer 6 (with Service Pack 2) or later • Firefox 2.0.0.20 • Firefox 3.0.4 NOTE: • For HP-UX: • • For optimum performance, the minimum resolution for the browser should be 1024 x 768. Firefox 2.0.0.20 For Linux: • Firefox 2.0.0.20 • Firefox 3.0.4 NOTE: For all Internet Explorer browsers, you must have the SSL 3.0 or TLS 1.0 browser security options enabled for HP SIM to work properly.
Operating system CMS Managed node SQL Server 2005 SP2 (Standard and Enterprise) SQL Server 2005 Express SP2 SQL Server 2008 (Standard and Enterprise) Oracle 9i (Standard and Enterprise) Oracle 10g (simplified and traditional), Korean, French, German, Italian, and Spanish Windows 2003 Server SP1 Server and Enterprise for Japanese, Chinese (simplified and traditional), Korean, French, German, Italian, and Spanish • Windows 2000 Server and Enterprise SP4 for French, German, Italian, and Spanish • T
3 Installing HP SIM on the Central Management Server (CMS) for the first time Preparing the system These steps are for a clean installation of HP SIM on your Windows system. If a previous version of HP SIM is installed on your system and you want to upgrade your data, see Chapter 8 “Upgrading HP Systems Insight Manager” for more information. This procedure verifies that your system meets the minimum requirements and prepares your system for installation. 1. Install and configure the CMS.
6. msado15.dll file. Select Properties, and click the Version tab to display the version number. If the file is not found in this path, use the Windows search engine to find the file. If you must download MDAC, see http://www.microsoft.com/downloads/, and search for MDAC Service Pack. Before you proceed with the install, if you are going to perform a custom install for HP System Management Homepage see System Management Homepage Installation Guide at http:// h18013.www1.hp.
NOTE: HP does not recommend running RDP with MSDE installed and HP SIM with SQL Server 2005 Express Edition on the same server. NOTE: Click the drop-down selection box in the upper-right corner of any dialog box to view the HP SIM Installation and Configuration Guide, ReadMe or Release Notes. 8. Click Next. The System Inspection window appears. The system is inspected for a previous version of HP SIM and a local database. After the system inspection is complete, the Database Configuration window appears.
Select from the following database options: • Install and use SQL Express. This option enables you to install and configure HP SIM to use SQL Server 2005 Express Edition. To install and use SQL Server 2005 Express Edition: 1. From the Database Configuration window, select Install and Use SQL Express. 2. In the Username field, the installing user account appears and can be edited. The account specified must be the user name for the database server. 3.
3. In the Password field, enter the password for the database server. HP SIM does not support the following in a user name and password: • A blank password • A space followed by a double-quote • A backslash (\) If you use these characters in your user name or password, the HP SIM database initialization fails. 4. 5. • In the Domain field, enter the domain name for the database server. Click Next. The Select Installation Type window appears. Use Oracle.
1. 2. From the Database Configuration window, select Use Oracle. Before using the database you must ensure the database: • Uses Unicode character set of AL32UTF8 and national character set of AL16UTF16. • The NLS Length is set to BYTE. • Has an Oracle user with Database Administrator (DBA) privileges created for the exclusive use by HP Systems Insight Manager. • The Oracle database schema is empty. HP SIM must be installed in an empty Oracle database schema. • The thin client .jar (ojdbc14.
The following installation options are available: • Typical Select this option to install the included components with minimal user interaction listed under the Available Components for Install. If a component is listed as not available for installation on the CMS, then the HP SIM install shell has determined one of the following: • The installation prerequisites for the component have not been met. • A newer version of the component is currently installed.
NOTE: This user account is used to run the HP SIM service. 2. Enter the password for this account. Click Next, the Summary window appears with the components that are to be installed. 3. Click Install to initiate the installation process which installs all products listed in the Selected Components table. The Status window appears.
4. Progress beside the component's name. After the component has installed, it states Installed Successfully. After all the components are installed, click Next. The Registration window appears. Register HP SIM or click Register Later. NOTE: The HP Systems Insight Manager Registration window and First Time Wizard appear when a user with administrative rights logs in to HP SIM for the first time. Follow the onscreen instructions to register HP SIM or click the Register Later to register at another time.
6. The reboot option is presented on this screen. The Yes, reboot the system now option is selected by default. Click Finish to allow the system to reboot. This completes the typical installation process. See "Next steps" for more information. NOTE: For more information regarding where the HP System Management Homepage default settings are stored during a Typical installation and how to change them, see the System Management Homepage Installation Guide at http://h18013.www1.hp.
2. Click Next to verify that enough disk space exists for the selected components. If enough space exists, the Service Account Credentials window appears. The Domain and User name fields default to the installing account credentials and can only be edited if doing a fresh install. Enter the password for this account. NOTE: 3. 34 This user account is used to run the HP Systems Insight Manager service. Click Next. The Summary window appears.
4. 5. Click Install to initiate the installation process. This process installs all the products listed in the Selected Components table. The Status window appears. As you install each component, it states In Progress next to the component's name. After the component installs, it states Installed Successfully. Install the HP System Management Homepage: a. The HP System Management Homepage Setup window appears. The InstallShield Wizard guides you through the install of HP System Management Homepage.
f. Select the level of security you want to provide from one of the three trust modes: • Trust By Certificate i. Select Trust By Certificate, and click Next. The Trusted Certificates window appears. The Trusted Certificates window allows trusted certificate files to be added to the Trusted Certificate List. ii. Click Add File to browse and select any certificates to be included in the Trusted Certificate List. The Select File window appears.
~!`@#$%^&*()+=":'<>?,|; ii. Click Add to add the name of a server you want to trust. Click Next. NOTE: If you click Next without adding any server names to the list, an error message appears, indicating that if you do not specify any trusted server names, HP SIM cannot access the Insight Management Agent on this system. Click OK to proceed without trusting any systems, or click Cancel to close the window and add server names to the list.
NOTE: If you entered an invalid IP address or IP address range, an error message appears indicating the IP address is invalid. Click OK. Enter a valid IP address or IP address range, and click Add again. The IP Addresses to Exclude window appears. In the Exclude field, enter a beginning IP address to which you want to deny login access. v. vi. In theTo field, enter an ending IP address to which you want to deny login access.
a. b. c. d. e. f. On the Welcome to the Pegasus WMI Mapper Setup Wizard, click Next. The End-User License Agreement window appears. After reading the license agreement, click I accept the terms in the License Agreement. Click Next. The Choose Setup Type window appears. Select the setup type. (The basic requirement for HP SIM is Typical installation. If you select Typical, omit step d.) Select the default location C:\Program Files\The Open Group\WMI Mapper or change the destination location using Browse.
c. Click Install. The Install Progress window appears. d. Click Finish when the installation is complete to close the HP Systems Insight Manager Installer window.
e. After the HP SIM installation is complete, the Remote Support Software Manager installation window appears. The configuration of the ISEE_CMS_SWMAGENT completes automatically. This process provides the files needed so that you can access the HP Remote Support Pack application and run the installation. The HP Remote Support Pack is not active until it is customized to your enterprise. See the HP Remote Support Pack Registration, Configuration and Usage Guide at http:// docs.hp.com/en/netsys.
NOTE: If you do not have Internet access, click Register Later or navigate to http:// h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPSIM-LIC to register. 13. After registering or clicking Register Later, the Installation complete window appears. 14. Click Finish to complete the installation. If any of the components indicated that a reboot is necessary, your system automatically reboots after you click Finish.
HP SIM service Information: TRUE | FALSE The following flag is used to configure an Oracle database during the silent installation: dbOracle TRUE - to use an Oracle database FALSE - not to use an Oracle database NOTE: When dbOracle is set to TRUE, installSQLEXPR should be set to false. When installSQLEXPR is set to TRUE, dbOracle should be set to false. The dbDomain and dbInstance parameters should not be set (left blank). dbOracleJARFile - must be specified when using an Oracle database.
For a silent install embedded quote ( " ) character in service or database password is not supported. Next steps HP SIM is now installed and initialized on the CMS. To browse to HP SIM, use the icon that appears on your desktop after installation is complete, or start the HP SIM GUI using Internet Explorer or Firefox at http://:280/. You must configure HP SIM using the First Time Wizard, for details see Chapter 4 “Configuring HP SIM using the First Time Wizard”.
4 Configuring HP SIM using the First Time Wizard At this point, step 1 below is complete. Perform step 2 to configure HP SIM for your environment by using First Time Wizard or proceed to Chapter 5 “Configuring HP SIM using the Options menu”. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
• WMI Mapper Proxy To retrieve managed system information on Windows systems, enter the mapper proxy system host name and port number. NOTE: This page only appears if you selected to manage a Windows system. • Privilege Elevation Enable privilege elevation if, on HP-UX, Linux, and ESX managed systems, you are required to sign in as a non-root user and then request privilege elevation to run root-level tools. • E-mail Enter the e-mail settings that the CMS will use to send e-mail notifications.
range of host names. To use an existing hosts file, enter the hosts file name in the following format: $HostsFileName . Alternatively, you can create a separate discovery task for your SMI CIMOMs. See the HP Systems Insight Manager 5.3 Technical Reference Guide at http://h18013.www1.hp.com/products/servers/ management/hpsim/infolibrary.html for more information. 5. To go to the next First Time Wizard step, click Next, or to return to the previous step, click Previous.
5. 6. 7. Under Configure secure shell (SSH) access, select from the following: • Host based authentication system. • Each user has to be authenticated on the managed system the managed system. All users from this instance of HP SIM are authenticated on the managed Each user must be authenticated on Select Set trust relationship to "Trust by Certificate" to set a trust relationship between managed systems and the CMS.
NOTE: If you did not enter a valid SMTP host, HP SIM display an error message: The email could not be sent: Could not connect to the SMTP host. NOTE: If the Server Requires Authentication option is selected, and you enter incorrect account information, an The email could not be sent: Authentication error message displays. First Time Wizard summary When you are finished entering information in the HP SIM First Time Wizard, review your selections on the Summary Page, and then click Finish to save them.
Windows Linux Microsoft Windows 2000 HP-UX Other All Virtual Partitions* HP Serviceguard (under Clusters by Type) All HP Integrity Virtual Machines* * Located under All VSE Resources. Operating-system-specific reports The following reports are specific to HP-UX and are added or removed depending on whether HP-UX is selected or not. Windows or Linux do not have specific reports.
• Deploy→RPM Package Manager • Tools→Command Line Tools→Unix/Linux • Configure→HP-UX Configuration • Deploy→Ignite-UX • Deploy→Software Distributor • Diagnose→Event Monitoring Service • Optimize→Process Resource Manager • Optimize→Workload Manager • Tasks & Logs→View SAM Log • Tasks & Logs→View Software Distributor Agent Log • Tasks & Logs→View Software Distributor Daemon Log • Tools→Command Line Tools→Unix/Linux • Configure→Management Processor→HP Integrity or HP 9000 iLO • Tools
5 Configuring HP SIM using the Options menu Perform step 2 to configure HP SIM for your environment or you can use First Time Wizard in Chapter 4 “Configuring HP SIM using the First Time Wizard”. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
3. 4. Set the Default timeout and the Default retries. If some systems are managed over a WAN or satellite link, use a longer time-out (for example, five seconds) with at least one retry. For a LAN, you can use a shorter time-out. You can configure this setting on a single-system basis. In the WBEM settings section, verify that Enable WBEM (the default) is selected to allow WBEM requests to be sent.
Adding users Create a new user account to sign-in to HP SIM. The account must be valid on the operating system (including Active Directory on Windows) on the Central Management Server (CMS) and is authenticated by the CMS. You must know the operating system user account name of the user you are adding, but it is not necessary to know the password. To create a new user: 1. Select Options→Security→Users and Authorizations→Users, and then click New. The New User section appears. 2.
15. In the Data format field, select the appropriate data format for the pager from the dropdown list. This field does not apply to user groups. 16. To save and close the New User section, click OK. The new user account is created. To save and keep the New User section open, click Apply, or to cancel the creation of this user, click Cancel. Adding user groups User groups must exist in the operating system. For Windows, they must also exist in Active Directory.
5. To display a list of tools in the available tools list, in the Show tools in category field, select a category. In the available tools list, select the tools to be assigned to this toolbox, and then click . The selected tools appear in the Toolbox contents list. To remove a tool from the associated tools list, you can select a tool displayed in the Toolbox contents list, and then click .
b. c. In the Select Systems list box, the two default system groups (All Managed Systems and CMS) appear. Select one of these groups, or to select systems for the authorization, click Add to display the Add Systems section. In the Add systems by selecting from section, select one of the following: i. Collection Select a collection and click View contents. If you want to use the entire collection as your selection, select Select "collection name" itself.
not track changes. If this collection changes, the authorization will not change is preselected. c. If you want to select all individual systems from the collection, select the checkbox at the top of the table view in the column heading to select all systems. Note: This action creates a separate authorization for each selected system. d. To save system selections, click Apply, or to return to the New Authorizations section without saving changes, click Cancel.
Configuring paging settings Configuring paging settings enables users to receive pages to notify them of certain events. To configure paging settings: 1. Select Options→Events→Automatic Event Handling→Modem Settings. The Modem Settings page appears. 2. From the COM port field, select the appropriate COM port. See your modem documentation for details. 3. Click OK to save the setting.
5. Select from the following options: • Send page 1. Add users to be paged from the dropdown list by clicking . Click to remove selected users. The pager number for an HP SIM user is set on the Users and Authorizations page. If a user name in the Users list is inactive, the pager information for the user has not been configured. You can add the user to the list, but pager messages are not sent to this user until the pager information is provided.
• Run custom tool Select a custom tool from the Name dropdown list. Custom tools are created under the Tools→Custom Tools→New Custom Tool option, and then select CMS tool. • Assign Enter the name of the user to whom to assign the task. The event is assigned to this user when received. Setting this field allows you to perform searches assigned to this person. • Forward as SNMP trap Enter a system name or IP address in the Name or IP field, and then click >> to add it to the Trap recipients box.
Configuring and executing automatic discovery 1. 2. 3. Select Options→Discovery. The Discovery page appears. In the For all automatic discoveries section, select Configure general settings. The General Settings for All Discoveries section appears. Select from the following options: • Automatically discover a system when an event is received from it. This option enables systems to be discovered when a trap or some other supported event is received by HP SIM.
8. To save settings, click OK, or to close the General Settings for All Discoveries section without saving changes, click Cancel. If you click OK when discovery filters are enabled but have not selected any system types, the following error message appears: You must make at least one system type selection when enabling filters. 9. Select System Automatic Discovery.
6 Setting up and configuring managed systems At this point, steps 1 and 2 below are complete. Perform step 3 to install and configure the required management software. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
You can install Insight Management Agents or providers, either WBEM or SNMP, on managed systems so that HP SIM can collect inventory and status information from these systems and receive event notifications from the systems. Installation is supported only on ProLiant or Itanium-based servers with a Windows operating systems. From the Step 2: Install Providers and Agents (Optional) page: a. b. c. d. e.
Supported systems HP ProLiant Agent OpenSSH Version Control Agent System Management Home Page ProLiant systems Not supported with 32-bit Windows operating systems (2000) 7.60 (32-bit) 5.1p1 2.1.8 2.1.8.780 Itanium-based 6.1.0.0 systems with Windows operating system (2003) 5.1.10 5.1p1-3 2.1.7.770 2.1.8.179 4. HP WBEM Provider If you want to install a 64-bit agent or provider, be sure the target system is identified as a 64-bit system in HP SIM.
NOTE: The Step 3: Configure or Repair Agents page changes to show the configuration options available with the installed plug-ins. 6. Configure the target system by selecting one of the following options: • Configure WBEM / WMI. This section enables you to configure the target Linux, Windows, or HP-UX system to send WBEM indications or events to HP SIM.
as the WBEM user in the System Credentials. If HP SIM is configured with a user with administration rights, this configuration step is not necessary . HP SIM does not create this user. The user already exists as either a domain user or one local to the managed system. The user is added to the DCOM Users group on the managed system and has read-only access to WMI information, and read-write permissions to the HPQ name space.
NOTE: You can send a test trap only from a managed system with an HP Insight Management Agent installed. NOTE: The trap from Windows appears as a Generic Trap from the system and is listed as a Major Event in the Event List of HP SIM. The trap received from Linux and HP-UX targets appears as a Cold Trap and is listed as Informational Events in the Event List of HP SIM. • Configure secure shell (SSH) access systems.
3. 4. • In the Password field, enter the password to access the HP VCRM. In the Confirm Password field, re-enter the password for the HP VCRM. Set administrator password for Insight Management Agents version 7.1 or earlier Select this option to repair the administrator password on all Insight Management Agents installed on the target systems as applicable for Windows and Linux systems. NOTE: Do not set this option if you have Insight Management Agents 7.2 or later installed.
9. Click Run Now. The Task Results page appears. NOTE: Click Schedule to run this task at a later time. NOTE: The Configure or Repair Agents tool can update multiple target systems. The log results indicate whether the repair attempt was successful. The Task Results page displays the following information: • Status • Exit Code This field represents the success or failure of an executable program. If the return value is zero or a positive value, the executable ran successfully.
Configuring SMI-S providers Occasionally, it might be necessary to modify an SMI-S provider’s port number or password. Use the provider’s documentation to perform these modifications. For example, if two CIMOMs exist on the same host, you must configure them to use different ports to communicate with the CMS.
7 Initializing the Remote Support Software Manager The Remote Support Software Manager (RSSWM) A.05.20 is bundled with HP Systems Insight Manager (HP SIM) and installed to the Central Management Server (CMS). RSSWM is required for HP Remote Support Pack (RSP). RSP and its components are installed with RSSWM. The RSSWM application runs independently of the HP SIM user interface.
support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated Windows Authentication), or Kerberos authentication. NOTE: You can check for any software or networking updates in the HP Remote Support Pack Release Notes at http://docs.hp.com/en/netsys.html#Remote Support Pack. Remote Support Software Manager configuration options The Remote Support Software Manager (RSSWM) application settings are configured during RSSWM initialization.
The RSSWM initialization is an interactive process that both configures and registers the application for regular usage on your CMS. With a typical installation, you must start the initialization through the Start menu. With a custom HP SIM installation, the RSSWM user interface starts automatically—in this case Step 1 below can be skipped. NOTE: HP recommends that you reference the required information in the preceding table before beginning the initialization process. To initialize RSSWM: 1.
Click Next when you've made your selections. 4. Enter a directory path where you want RSSWM to be installed. RSSWM uses OpenView Configuration Manager (OVCM); if a previous installation of OVCM is detected, it will be shared by RSSWM. Click Next. WARNING! Korean and Chinese characters are not supported for custom directory paths when installing HP Remote Support Software Manager.
RSSWM will be installed, and a window will display the progress. When installation is complete, a window requesting additional configuration information will be displayed. 5. Enter proxy, company, and email notification information. • Web Proxy Information If you use a web proxy, click I use a web proxy server, and enter the Proxy Host Name, Proxy Port, Proxy User and Proxy Password.
If the connectivity test fails, click the Back button to verify your proxy settings. 7. RSSWM will update all compulsory software components. When updates are complete, click the Finish button to complete the RSSWM initialization.
There will be a delay while the initialization completes, after which the RSSWM user interface will open and show optional software and additional configuration settings. NOTE: If the RSSWM Packages window does not list any packages, please review the previous steps and verify that they were completed successfully. You can enter any corrected information in the RSSWM Options menus and resubmit it from the Submit Software Configuration Data area located in the Actions menu.
Removing or reinstalling the Remote Support Software Manager The Remote Support Software Manager (RSSWM) has its own uninstall software. However, before removing RSSWM, you should remove the applications (Remote Support Common Components, OSEM, and Remote Support Client software) that were installed using RSSWM. To uninstall all of the HP Remote Support Pack (RSP) components, including RSSWM, from the CMS, complete the following steps: 1.
Reinstalling the Remote Support Software Manager The Remote Support Software Manager (RSSWM) cannot be recovered. In the event that there is an application failure, the RSSWM application must be reinstalled by rerunning the HP SIM installer (you do not necessarily need to reinstall HP SIM) or by running the Insight Software installer if installing from the Insight Software DVD. If there is a hardware or operating system failure, the RSSWM application would also require reinstallation along with HP SIM.
8 Upgrading HP Systems Insight Manager This chapter provides the steps to upgrade HP SIM 5.1 and later. Before beginning the HP SIM upgrade, verify that your user name and password to access to the database are valid. 1. Verify that HP SIM is running on the system. 2. If you have HP Instant Support Enterprise Edition (ISEE) Windows Client software A.03.95 or older, installed on your CMS AND you wish to install HP Remote Support Pack along with HP SIM 5.x, you must remove the ISEE client software first.
NOTE: Click the drop-down selection box in the upper-right corner of any dialog box to view the HP SIM Installation and Configuration Guide, Readme or Release Notes. 5. Click Next. The System Inspection window appears. The system is inspected for a previous version of HP SIM and/or a local database. During inspection, if HP SIM detects any incompatible plug-ins, an advisory displays. After the system inspection completes, the Database Configuration window appears.
6. For HP SIM 5.2 and later, SQL Server 2005 Express Edition replaces MSDE. When HP SIM is upgraded on a system that has an MSDE database installed by a previous version of HP SIM or an HP SIM partner, the MSDE database is detected and is migrated to the SQL Server 2005 Express Edition database. The original MSDE database is not altered and still remains on the system untouched.
installed. After SQL Server 2005 Express Edition is installed, the Select Installation Type window appears. • Use SQL/SQL Express. This option is applicable if you have SQL Server 2008 or SQL Server 2005 Express Edition installed and you want to configure HP SIM to use it. To use SQL or SQL Server 2005 Express Edition: 1. From the Database Configuration window, select Use SQL/SQL Express. 2. In the Username field, the installing user account appears and can be edited.
f. g. h. Enter the port number, use standard port 1521. Select No when the Would you like to configure another listener? dialog appears. In Services, set OracleOraHome92TNSListener to Automatic, and then start the service. To use Oracle: 1. From the Database Configuration window, select Use Oracle. Before using the database you must ensure the database: 2. 3. 4. • Uses Unicode character set of AL32UTF8 and national character set of AL16UTF16. • The NLS Length is set to BYTE.
5. recommends that you configure the HP System Management Homepage to use operating system authentication for HP Version Control Agent access to Version Control Repository Manager, and then re-configure the servers running HP Version Control Agent to use the new account. If these actions are not taken, pre-7.20 Version Control Agents will access your upgraded Version Control Repository via legacy HTTP Server account access. For more information, see the Version Control Installation Guide at http://h18013.
NOTE: d. To delete a group name, select the group name, and click Delete. From the User Access window, configure the HP System Management Homepage for the following access types: • Select Anonymous Access to enable anonymous access to unsecured pages. • Select Local Access Anonymous or Local Access Administrator to set up the HP System Management Homepage to automatically grant local IP addresses at the selected access level.
NOTE: You can add an unlimited number of trusted certificates. NOTE: To delete a certificate, select the certificate, and click Delete. The selected certificate is removed. v. vi. • From the IP Binding window, select the IP Binding checkbox if you would like to bind to IP addresses that match a specific subnet and mask. Click Next. From the IP Restricted Logins window, select the Enable IP Restricted Logins checkbox if you would like to include or exclude specific IP addresses or IP address ranges.
For example, you might want to use Trust All if you have a secure network, and everyone in the network is trusted. NOTE: You can add up to five subnet IP address/netmask pairs. NOTE: If you click IP Binding but do not specify the IP address/netmask, then you might not be able to connect to the HP System Management Homepage. The IP Restricted Logins window appears.
NOTE: If HP SIM is installed after HP System Management Homepage is installed, the HP System Management Homepage 2048-bit key pair is replaced with the HP SIM1024-bit key pair. 6. Install OpenSSH: a. On the Welcome to the OpenSSH Services Setup Wizard, click Next. The Select Destination Location window appears. Setup installs OpenSSH into the following folder C:\Program Files\OpenSSH. To change the location, use the Browse button. Click Next. The OpenSSH Service Log On As User window appears. b.
b. Select or enter a different folder name using Browse. Click Next. The Ready to Install window appears. c. Click Install. The Install Progress window appears.
9. d. Click Finish when the installation is complete to close the HP Systems Insight Manager Installer window. e. After the HP SIM installation is complete, the Remote Support Software Manager installation window appears. The configuration of the ISEE_CMS_SWMAGENT completes automatically. This process provides the files needed so that you can access the HP Remote Support Pack application and run the installation. The HP Remote Support Pack is not active until it is customized to your enterprise.
a. b. c. d. When the HP Version Control Repository Manager Setup window appears, click Install. The HP Version Control Repository Manager Setup Repository Directory window appears. Select the directory from which HP Version Control Repository Manager will retrieve support pack information using the Browse button. This directory must be manually created later if it does not exist. Click OK. Click Next. The HP Version Control Repository Manager Automatic Update window appears.
Provide the database server name or IP address of the existing HP SIM install. NOTE: Upgrades of HP SIM using silent.xml does not support upgrades from HP SIM configured to an oracle database. Provide a valid existing instance name of the existing HP SIM install. Provide the valid database name of the existing HP SIM install. Use default 1433 or provide a valid port. HP SIM service Information: Provide the user account of the existing HP SIM install.
9 Uninstalling HP Systems Insight Manager From the control panel, use the Add/Remove Programs feature in Windows, and complete the following steps to remove HP Systems Insight Manager and its dependencies: NOTE: 1. HP SIM will not unistall if a registered plug-in is installed and dependant on HP SIM. Select HP Systems Insight Manager, and click Remove. If you want to uninstall HP Systems Insight Manager, click Yes. Click No to cancel the uninstall.
10 Using the graphical user interface HP Systems Insight Manager provides a browser-based GUI. Accessing the GUI The graphical user interface (GUI) can be accessed from http://:280/ with any network client that is running a supported web browser. ▲ Required web browsers • • For Windows: • Microsoft Internet Explorer 6 with Service Pack 2 or later • Firefox 2.0 or later For HP-UX: • Firefox 2.0 or later To download, refer to http://www.hp.com/go/firefox.
1. Open a supported web browser on any network client, and enter the address for the sign-in page by navigating to http://hostname:280/, where hostname is the host name of the CMS. Note: If you are signing in directly on a Windows CMS, you can use the HP SIM desktop icon to access the sign-in page, or you can select Start→Programs→HP Systems Insight Manager→HP Systems Insight Manager. 2. Enter your user name, password, domain, and time zone if requested.
1. 2. 3. 4. In Internet Explorer, enable Integrated Windows Authentication under Tools→Internet Options→Advanced tab. The CMS must be in the Local Intranet or Trusted Sites zone, which can be configured under the Tools→Internet Options→Security tab. (Optional) If the CMS is in the Internet Explorer Local Intranet zone, select Automatic Logon only in Intranet zone. (Optional) If the CMS is in the Internet Explorer Trusted Sites zone, select Automatic logon with current user name and password.
because HP SIM is configured with a self-signed SSL certificate that is generated on the server at the time of HP SIM installation. IE6 concludes its message with, Do you want to proceed? IE7 concludes its message with, We recommend that you close this webpage and do not continue to this website. You need to proceed in both cases. The same level of security exists whether you are using IE6 or IE7, but IE7's warning message uses stronger wording.
5. Menus The HP SIM menus provide access to tools, logs, software options, and online help. The Options menu is primarily for users who administer the HP SIM software. If you lack authorization to use these tools, you might not be able to access certain menus. 6. Workspace The workspace displays the results of your latest request. It can contain a collection, tool, or report. Some tools launch a separate browser window or X Window terminal instead of displaying in the workspace.
4. 5. (Optional) If the introductory page is selected as your home page, customize the content on the page by selecting or clearing the following options: • Show "Do this now to finish the install" frame. If selected, this section appears on the Home page. • Show the "Did You Know?" image. If selected, the image in the bottom right corner of the Home page appears.
4. Select to Show an alarm when any system meets the condition. a. Select the Condition. b. Select the system collection All Systems, or select another system collection from the dropdown list. c. Edit the Label if desired. 5. Click OK to save changes. Note: Clicking Restore Defaults returns the customization screen to its default condition: only the uncleared event status appears in the banner. Health status and the alarm are disabled. All personalized information is removed.
11 Using the command line interface HP Systems Insight Manager provides a command line interface (CLI) in addition to the graphical user interface (GUI). Many functions available in the GUI are also available through the CLI. Logging in to the CLI Access the HP Systems Insight Manager CLI directly on the CMS or from any network client using SSH client software. NOTE: Only administrators have command line access to HP Systems Insight Manager on a Windows CMS.
12 Configuration options Several configurable parameters in HP SIM that are not available from the GUI. These parameters can only be configured by editing a configuration file on the CMS. NOTE: All HP SIM parameters have been set to predefined values that are appropriate for most situations. These parameters should only be changed if you are experiencing issues with the default values. There are two main default locations where configuration files are stored.
starts the timer for the time-out period. The default time-out period is 20 minutes. Users must use some other means to protect an unattended session from illegal use, such as password-protected screen savers. Active time-out policy The active time-out policy only keeps sessions alive if the user is actively using the GUI, such as clicking on links and buttons. Display and refresh of the banner is not sufficient to keep the session alive.
renamed with the MX_LOG_ROLLFILEEXT extension, it will be an automatic roll-over of an audit log file. A roll-over will not occur until a task running is completed. However, after one hour of exceeding the maximum file size, if the task is not finished, then the audit log file will roll over to another file. To configure the location of the Audit Log: 1. For Windows, create a file named path.properties under C:\Program Files\HP\Systems Insight Manager\config. 2.
One job is always retained. 3. To set a schedule removing run now tasks, enter: • Number of results The default maximum number of task results retained for run now tasks is 300. • Number of hours The default maximum number of hours task results are retained for run now tasks is 24. 4. 5. 6. To run cleanup immediately, select Run cleanup now. Click OK. A dialog box appears stating that the settings have been saved. Click OK.
13 Troubleshooting Installation During the HP SIM installation on Windows Vista using a user who is member of the administrators group, when I click Next, an error displays indicating there are insufficient rights to the database. Solution: To resolve: Disable the User Account Control (UAC) for the user and continue the installation. During the HP SIM installation, the Port values on the Database configuration page are grayed out for Oracle.
During a Windows install at the database credentials screen, the installer fails with an invalid credentials error, and I am unable to enter my password. Solution: A user name and password cannot contain a space followed by a double quote. An Oracle user name cannot contain a backslash (\) or a forward slash (/). If you use these characters in your user name or password, you will receive an "Invalid character" error and not be allowed to sign in.
After the entry is removed, restart the Insight Management Agent services. A new Globally Unique Identifier is automatically generated. ▲ In UnixWare: The Globally Unique Identifier information is stored in a file that is created and populated with the Globally Unique Identifier when HP SIM performs an SNMP SET command to the UnixWare server. To remove the permanence of the Globally Unique Identifier, delete the following file from the UnixWare system. /var/spool/Compaq/foundation/registry/cpqhoguid.
1. 2. 3. Open Local Security Settings MMC Application by selecting Programs→Administrative Tools→Local Security Policy. Open the Local Security Policies folder, and then open the Security Options subfolder. Change the setting from Guest Only to Classic. If Guest Only is the preferred policy setting, perform the preceding steps, sign in to HP SIM, and then add domain accounts (not local accounts) or the local Guest account as accounts to HP SIM. Restore the local policy setting back to Guest when done.
Tools→Internet Options, and then click the Privacy tab from the Internet Explorer browser menu. Modify the privacy setting in one of the following ways: ▲ Browse to systems by IP address instead of by name can cause the browser to consider those systems to be in the Internet Zone. Instead, browse by name. You can configure HP SIM to use system names when creating links to systems by selecting Options→Security→System Link Configuration and selecting Use the system name.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting Start→Programs→Administrative Tools. Expand the Local Policies tree, and then select User Rights Assignment. Ensure the HP SIM users have the access this computer from the network right and that they do not have the Deny access to this computer from the network selected. I am receiving the exception org.apache.jasper.JasperException while signing in to HP SIM. Solution: Delete all the files in the work directory, and sign in again.
Description Port Protocol HP SMH Secure Web Server* 2381 HTTPS WBEM/WMI Mapper 5988 HTTP WBEM/WMI Mapper Secure Port 5989 HTTPS SSH port 22 SSH SNMP Agent 161 SNMP Ping Discovery (ICMP)** *** ICMP Ping Discovery (TCP)** 80 HTTP * If the system is not being managed from HP SIM, configure only ports 2301 and 2381 to enable browser access to HP System Management Homepage. ** Usage is configurable in HP SIM. *** This setting is under the Advanced tab of the Windows Firewall window.
Product Port Protocol JBoss RMI/JRMP Invoker** 4444 TCP JBoss Pooled Invoker** 4445 TCP JBoss Web Service port** 8083 TCP HP SIM Secure Web Server 50000 HTTPS HP SIM SOAP * 50001 HTTPS HP SIM SOAP with client certificate authentication* 50002 HTTPS HP SIM SOAP* 50003 HTTPS HP SIM WBEM Event Receiver* 50004 HTTPS/HTTP* WBEM Events 50005 TCP PostgreSQL 50006 TCP JBoss Naming Service RMI port** 50008 TCP JBoss Naming Service port** 50009 TCP HP SIM VMM Essentials v 1.1.2.
Solution: You might have a slow modem, the server you are connecting to might not be operating at peak efficiency, or you might have a bad phone line. I cannot sign in to HP SIM. Solution: This condition can result from any of the following reasons: • If the IP Address Restriction field (on the New User Group, Edit User, New User, or the Edit User Group pages) is configured, ensure that it includes all IP addresses of the CMS. If browsing to localhost ensure, that the loopback address 127.0.0.
The password for the database account used by the HP SIM Windows service is changing. What do I need to change? Solution: 1. Stop HP SIM. 2. Run mxpassword -g and modify the following passwords to the new account password: MxDBUserPassword MxPMPPassword 3. 118 Restart HP SIM.
glossary A administrative rights user A user who is authorized for the All Tools toolbox on all systems, including the Central Management Server. This type of user has been given special privileges to administer the HP SIM software. agent A program that regularly gathers information or performs some other service without the user's immediate presence. HP SIM agents provide in-depth hardware and software information and subsystem status to HP SIM and numerous third-party management applications.
certificate authority (CA) A trusted third-party organization or company that issues digital certificates used to create digital signatures and public-private key pairs. The role of the CA in this process is to guarantee that the individual who has been granted the unique certificate is the individual they claim to be. certificate key A value used alone or with an encryption decoder (corresponding public or private key) for cryptography.
custom tools Custom tools are tools that can be created by the user to run on the Central Management Server or on target systems. For example: • Remote tool A tool that runs on selected target systems. It might copy files to the target systems or run specific X-Window applications on the target systems. You can schedule this tool. • CMS tool A tool that runs on the CMS. It is usually a script or batch file and can pass in environment variables.
enclosure A physical container for a set of server blades. It consists of a backplane that routes power and communication signals and additional hardware for cabling and thermal issues. It also hosts the CPU or server power supplies. event Information sent to certain users that something in the managed environment has changed. Events are generated from SNMP traps. HP SIM receives a trap when an important event occurs. Events are defined as: • Warning. • Informational. information. • Normal.
HP Systems Insight Manager System management software that is capable of managing a wide variety of systems, including HP systems, clusters, desktops, workstations, and portables. HP SIM combines the strengths of Insight Manager 7, HP Toptools, and HP Servicecontrol Manager to deliver a single tool for managing HP ProLiant, Integrity, and HP 9000 systems running Windows, Linux, and HP-UX. The core HP SIM software delivers the essential capabilities required to manage all HP server platforms.
managed systems Any system managed by HP SIM, such as servers, desktops, storage systems, and Remote Insight Boards (RIBs). management agent A daemon or process running on a managed system. It receives and executes requests from the Central Management Server on the managed system. management domain A collection of resources called managed systems that have been placed under the control of HP SIM. Each Central Management Server is responsible for a management domain.
O Onboard Administrator The Onboard Administrator is the central point for controlling an entire c-Class rack. It offers configuration, power, and administrative control over the rack, and its associated blades (Compute Servers), blade management processors (iLOs), network switches (depending on the models of switches used) and storage components (such as SAN or SATA). The Onboard Administrator is a single management processor, with shared resources to an optional backup twin processor for failover.
remove all disk thresholds A task provided by HP SIM to remove disk thresholds for systems in an associated collection. This task only removes disk thresholds that were set by HP SIM or by browsing directly to the Web Agent. Any thresholds set by HP SIM for Windows 32, including disk thresholds, are not removed by this task. Replicate Agent Settings A tool that can be used to copy web-based agent settings to a group of systems.
server blade visual locator A feature designed to provide visual representation of ProLiant BL e-Class, p-Class and c-Class servers within their respective enclosures and racks. See also enclosure. Service Advertising Protocol (SAP) A NetWare protocol used to identify the services and addresses of servers attached to the network. set disk thresholds A task provided by HP SIM to set a disk threshold for systems in an associated collection. This threshold is set on all disk volumes on the target systems.
standard output (stdout) The default place to which a program writes its output. The default is the terminal display. status message list A list created by Cluster Management Resources to collect entries found in the bottom left area of the Cluster Monitor page to bring your attention to cluster attributes that are in an abnormal state.
system information Information that is provided on the System Page under the System tab. The system information includes: • Network address • Network name • Description • Contact • Location • System links system information using DMI Agents that conform to the DMI V2 standard and have passed testing. The list of compliant DMI V2 agents can be found on http://www.dmtf.org. system information using SNMP Agents that conform to SNMP MIB-2 standards.
tool An application, command, or script that can be executed by HP SIM on one or more systems to perform a task. toolbox A defined set of tools that a user might need for a particular task, such as database administration or software management. Each HP SIM toolbox is associated with a set of tools and authorizations. trap An unsolicited message generated by a management agent that indicates that an event has occurred. For example, a monitored item has exceeded a set threshold or changed status.
Virtual Server Environment (VSE) An integrated server virtualization offering for HP-UX, Linux, and Windows servers that provides a flexible computing environment maximizing usage of server resources. VSE consists of a pool of dynamically sizeable virtual servers; each can grow and shrink based on service level objectives and business priorities. For more information, see http://hp.com/go/vse.
Index A accessing the graphical user interface, 97 active time-out, 105 add authorizations, 56 add toolboxes, 55 add user groups, 55 add users, 54 agents, 64 audit log, 10 configure, 106 authorizations add, 56 automatic discovery, 46, 62 automatic event handling, 45, 49, 59 e-mail settings, 48 B banner customize, 101 C central management server Custom install HP Systems Insight Manager, 33 overview, 8 requirements, 15 Typical install HP Systems Insight Manager, 30 certificate authority, 14 CMS (see centra
G getting started, 52 graphical user interface customize, 101 logging in, 97 overview, 100 security, 12 GUI (see graphical user interface) H health status section, 100 Home page customize, 101 overview, 100 HP Systems Insight Manager commands, 104 HP Systems Insight Manager database, 11 HP Systems Insight Manager Windows Installation, 24 HTTPS, 13 I initial setup, 52, 64 (see managed systems) add authorizations, 56 add toolboxes, 55 add user groups, 55 add users, 54 automatic discovery, 62 automatic event
understanding, 73 removing HP Systems Insight Manager Windows CMS, 96 repository (see database) requirements central management server, 15 managed system, 18 RSSWM (see Remote Support Software Manager) S search, 100 Secure HTTP, 13 Secure Shell, 13 security access, 12 certificate authority, 14 command line interface, 12 firewalls, 14 graphical user interface, 12 ports, 14 self-signed certificates, 14 Web server, 14 X applications, 14 self-signed certificates, 14 Servicecontrol Manager 3.
