Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows

6 Upgrading HP Systems Insight Manager

This chapter provides the steps to upgrade HP Systems Insight Manager 5.2 and later. Before beginning the

HP Systems Insight Manager upgrade, verify that your user name and password to access the database are

valid. When you perform an upgrade, HP Systems Insight Manager checks for a previous installation of HP

Systems Insight Manager, stops HP Systems Insight Manager and all related services and daemons, overwrites

or copies files to the appropriate locations on the CMS, and then restarts HP Systems Insight Manager and

all related services.

Procedure 6-1 Upgrading HP Systems Insight Manager

1. Verify that HP Systems Insight Manager is running on the system.

2. If you have the unsupported HP Insight Support Enterprise Edition (ISEE) Windows Client software

A.03.95 or older, installed on your CMS

and

you wish to install HP Insight Remote Support Advanced,

then you must remove the ISEE client software first. The two cannot run on the same CMS.

To remove ISEE complete the following steps:

a. Select Start→Settings→Panel→ Add/Remove Programs.

b. Select HP Instant Support Enterprise Edition Client from the list of installed programs, and

then click Change/Remove.

3. If you have an Oracle database, after upgrading HP Systems Insight Manager do the following:

a. Stop HP Systems Insight Manager.

b. Search for a file named ojdbc14.jar in the [installdir]/lib and [installdir]/jboss/server/hpsim/lib

directories and remove it from any locations where it is found.

c. Download the new driver from the Oracle website at

http://www.oracle.com/technology/software/tech/java/sqlj_jdbc/index.html.

d. Copy the JDBC driver file (ojdbc14.jar) to the [installdir]/lib and

[installdir]/jboss/server/hpsim/lib directories.

4. Download the software, or install it from the 8.60 Management DVD.

To download the software, see HP Systems Insight Manager website, and on the upper-left of the page

under HP management software, click Download. The HP Systems Insight Manager Download Page

appears. Under HP Systems Insight Manager and related components, select HP Systems Insight

Manager-Windows>Download latest version of HP Systems Insight Manager - Windows for a

full product install.

To install the software from the 8.60 Management DVD, place the DVD in the DVD-ROM drive. The

DVD has an autorun feature that launches a license agreement. Agree to the license agreement, and

click the Products tab. Click Install under HP Systems Insight Manager to launch the Installer. Or click

the Products tab, click Explore DVD, and then run setup.exe located at \HP Systems Insight

Manager\win_ia32\ to launch the Installer.

The Welcome to the HP Systems Insight Manager Installer window appears. HP Systems Insight

Manager examines the system for local instances of Oracle, MSDE, or SQL/SQL Express. If the system

you are upgrading is using a SQL Server 2000 database, an error message displays.

Before continuing the installation, you must upgrade the database or install a supported database.