Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows

12 Troubleshooting
Installation
Sign-in
Password
Migration logs
12.1 Installation
12.12.1.1 During the HP Systems Insight Manager installation on Windows Vista using a user who is
member of the administrators group, when I click Next, an error displays indicating there
are insufficient rights to the database.
Disable the User Account Control (UAC) for the user and continue the installation.
12.12.1.2 During the HP Systems Insight Manager installation, the Port values on the Database
configuration page are grayed out for Oracle.
To resolve, select Use SQL/SQL Express and then select Use Oracle. The port values are
enabled.
12.12.1.3 After installing HP Systems Insight Manager on a Microsoft Windows Server 2008 system,
mxstop and mxstart commands do not work.
This issue is caused by a firewall. To resolve, make sure your firewall allows the HP Systems
Insight Manager service to run.
12.12.1.4 When attempting to install HP Systems Insight Manager with a named instance using SQL
Server 2005 Express Edition SP3, I receive the error "Unable to get information from the
specified database server."
By default, the SQL Browser option is not selected during the installation of SQL Server
2005 Express Edition SP3 with a named instance. This option is also disabled by default in
the Services Manager.
To resolve, from the SQL Server 2005 Express Edition SP3 installation screen, select SQL
Browser when installing or manually starting the service after the installation.
12.12.1.5 I am unable to install HP Systems Insight Manager on Microsoft Windows Server 2008 with
the default security settings.
Procedure 12-1 Installing HP Systems Insight Manager on Microsoft Windows Server 2008
with default settings
1. Click Start→All Programs→Administrative Tools→Server Manager or go to Control
Panel→Administrator Tools→Server Manager.
2. From the right panel, scroll down to Security Information→Configure IE ESC and
set Internet Explorer Enhanced Security Configuration (IE ESC) to Off for
Administrator and Users.
3. Click OK and restart the HP Systems Insight Manager installation.
12.12.1.6 After installing HP Systems Insight Manager using a domain account on Windows Vista, the
HP Systems Insight Manager icon on the desktop is not executable if signed in using the
domain account.
Sign in to HP Systems Insight Manager using the Administrator account, and the icon is
executable.
12.12.1.7 After installing HP Systems Insight Manager on Windows Vista and Microsoft Windows Server
2008, the command window opens as a non-administrator, even if the user is an administrator
if UAC is turned on.
UAC is turned on by default. Because the HP Systems Insight Manager install folders are
protected by providing access only to users with administrator rights, a command window
opened by a non-administrator user does not have access to contents in the HP Systems Insight
Manager install folder and thus the commands fail.
To resolve, right-click the command window short-cut and select run as Administrator or
disable UAC in the system.
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