Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows

or allow the cookie each time, or for all times. Enabling Always allow session cookies
does not resolve the problem because the Web Agents do not use session cookies.
• Individually specify the handling of cookies for each system. Click Edit in the websites
section and add the address of the system in the specified field. Click Allow to always
allow cookies to that system. Repeat this for all systems.
12.12.2.7 Selecting a link that opens a new browser window requires another sign-in.
If you are browsing using the Internet Explorer link from within Windows Explorer, you must
instead start Internet Explorer as a separate process. Start Internet Explorer by selecting it
from the Windows Start menu or using the desktop icon.
12.12.2.8 I cannot sign in to the HP Systems Insight Manager server from Windows NT, Windows 2000,
or Windows XP.
The Windows accounts used to access HP Systems Insight Manager must have the access
this computer from the network selected.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting
Start→Programs→Administrative Tools. Expand the Local Policies tree, and then select
User Rights Assignment. Ensure the HP Systems Insight Manager users have the access
this computer from the network right and that they do not have the Deny access to this
computer from the network selected.
12.12.2.9 I am receiving the exception org.apache.jasper.JasperException while signing in to HP Systems
Insight Manager.
Delete all the files in the work directory, and sign in again.
• On HP-UX and Linux: /opt/mx/jboss/server/hpsim/work
• On Windows: \jboss\server\hpsim\work
12.12.2.10 I am being asked for my sign-in credentials when accessing a trusted system.
Verify that you have a valid trust relationship set up between HP Systems Insight Manager
and the managed system.
•
• Verify that you are authorized for an appropriate tool on the desired system. Tools that
enable Single Sign On to HP System Management Homepage include:
• SMH as Administrator
• SMH as Operator
• SMH as User
• Replicate Agent Settings
• Install Software and Firmware
• For Single Sign on to Onboard Administrator, tools include:
Onboard Administrator as Administrator•
• Onboard Administrator as Operator
• Onboard Administrator as User
• For Single Sign On to HP StorageWorks Command View EVA, tools include:
• Command View EVA as Administrator
• Command View EVA as Operator
• Command View EVA as User
12.12.2.11 I am prompted for sign in credentials when accessing a trusted StorageWorks Command
View system.
If the Command View system is configured to trust HP Systems Insight Manager for Single
Sign On, it is possible that HP Systems Insight Manager is attempting to access the Command
View system using a host name that does not resolve on the CMS. Examine the URL used to
access Command View to determine the host name being used, either from the Command
View link, or the browser address bar on the Command View sign-in page. Ensure that name
68 Troubleshooting