Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows
can be resolved and is reachable from the CMS. You might need to reconfigure network or
name service settings on the CMS.
12.12.2.12 After installing HP Systems Insight Manager, I changed the Windows administrator password
and can no longer sign in to HP Systems Insight Manager.
If you have SQL Server installed locally, verify that it is running. If it is not running, verify the
logon credentials. The service login credentials could have changed. The HP Systems Insight
Manager service is registered to run under the credentials used during installation.
Procedure 12-8 Changing the service login credentials
1. Change the MSSQL service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the MSSQL service (SQLserver service for SQL2005) and select Properties.
c. Select the Logon tab, and change the password.
d. Restart the MSSQL (or SQLserver) service.
2. Change the HP Systems Insight Manager service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the HP Systems Insight Manager service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the HP Systems Insight Manager service.
3. If you are using OpenSSH on Windows Server 2000 or 2003, change the OpenSSH
Server service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the OpenSSH Server service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the OpenSSH and HP Systems Insight Manager service.
12.12.2.13 Signing in from a dial-up connection takes a long time.
You might have a slow modem, the server you are connecting to might not be operating at
peak efficiency, or you might have a bad phone line.
12.12.2.14 I cannot sign in to HP Systems Insight Manager.
This condition can result from any of the following reasons:
• If the IP Address Restriction field (on the New User Group, Edit User, New User,
or the Edit User Group pages) is configured, ensure that it includes all IP addresses of
the CMS. If browsing to localhost ensure, that the loopback address 127.0.0.1 is
also included.
• You are not entering the information correctly. Passwords are case-sensitive.
• The account you are entering is not a valid account for HP Systems Insight Manager.
• The account you are entering has been deleted, disabled, or locked out.
• The password for the account must be changed.
• You are attempting to sign in from an IP address that is not valid for the specified account.
• You do not have cookies enabled in your browser or you are using a cookie blocker.
12.12.2.15 I cannot sign in to my Windows HP Systems Insight Manager.
If you are attempting to sign in with a Windows user account created on the CMS (as opposed
to a domain account) and the CMS host name is longer than 15 characters, then you must
enter the first 15 characters of the CMS name in the domain field to sign in. For example, if
your Windows CMS is named "SIMwin2003withsp2" and you have a local account "bob,"
then sign in with username = "bob" and domain = "SIMwin2003withs." Any new local user
account created cannot sign in, unless they were created using only the first 15 characters
of the system name entered in domain name field and signed-in using the same.
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