HP Systems Insight Manager 6.0 Installation and Configuration Guide for HP-UX

8 Troubleshooting
Data collection
If you notice errors in the task results of a Data Collection task (for systems that are configured and should
respond properly to WBEM requests), and if you see some form of out of memory errors or notice multiple
instances of mxinventory processes running, then it is likely that you need HP-UX kernel patch PHKL_35029
to fix a pthread library problem. The HP Java web site lists this as a required patch for Java 1.5 on HP-UX
11.23 0609.
Installation
The HP Virtual Server Environment (Virtual Server Environment) Standalone Servers collection displays the
same result as the All Servers collection after the database initialization during the HP SIM installation. The
Virtual Server Environment collection is not available by default in HP SIM 5.3.1. This collection is available
only if the VSE plug-in is installed.
Solution: To resolve, restart the HP SIM server if collections return unexpected results after the HP SIM
installation.
On an HP-UX system, the mxinitconfig -a command fails at step 8, and the following error appears in
the /var/opt/mx/logs/initconfig.log file: ...8. Database Configuration Connecting
to database...- Failed HP Systems Insight Manager shutting down: Lost connection
to database. org.postgresql.util.PSQLException: Connection refused.Check that
the host name and port are correct and that the postmaster is accepting TCP/IP
connections. for db loaded from database.props
Solution: Try the following solutions:
• Ensure that the semmni and semmns kernel parameters are set to the minimum values (1024 for
semmni and 2048 for semmns.)
• The subdirectory /var/opt/iexpress/postgresql exists because the PostgreSQL product is not
installed or was installed and uninstalled incorrectly. Uninstall PostgreSQL if it is installed, delete the
/var/opt/iexpress/postgresql directory, and then reinstall PostgreSQL.
Memory
Many things can cause an out of memory condition when running the HP SIM product. The two common
ones are not enough physical memory or not enough swap space. Others may be related to how the kernel
parameters are tuned. For example, if the maxssiz parameter which is used to set the maximum size of the
stack for each of the user process is set to 256 MB, you may get an "Unable to create native thread" error.
In this case try lowering the value to 32 MB or lower to resolve the problem.
Servicecontrol Manager and HP SIM
If you are upgrading your system from HP-UX 11i v2 to HP-UX 11i v3 and HP Servicecontrol Manager 3.0
is configured on your system or HP SIM is installed on your system, and you want to continue to run HP SIM
in the future, upgrade to HP SIM using one of the following upgrade scenarios:
• If HP Servicecontrol Manager 3.0 is configured on your system and you do not want to lose your data,
you must upgrade Servicecontrol Manager before upgrading your system from HP-UX 11i v2 to HP-UX
11i v3.
• If you do not want to keep any of the data from HP Servicecontrol Manager, you can remove
Servicecontrol Manager before starting the upgrade. Determine if HP Servicecontrol Manager is installed
on your system by entering the following commands:
swlist -l bundle B8337BA B8339BA B8338BA
swlist -l product ServControlMgr AgentConfigSysMgmtServer SysMgmtAgent
Uninstall HP Servicecontrol Manager using the following command:
swremove ID
where ID is the product or bundle ID. For example:
Data collection 36