HP UPD - System Administrator's Guide HP UPD 5.6.5

Issues after upgrade from HP UPD v5.2.x
Introduction
A change was made in HP UPD v5.2.x that impacts printers that are upgraded to HP UPD v5.3.x or higher. The
issue is isolated to environments that have installed HP UPD v5.2.x, followed by installation or printer
upgrade to HP UPD v5.3.x or later releases. Symptoms appear after completing the driver upgrade.
This appendix chapter contains the following sections for how to avoid and resolve this issue:
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Symptoms
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Steps to avoid the v5.2 upgrade issue
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Steps to resolve the v5.2 upgrade issue
The following three HP UPD releases create the issue described in this advisory:
UPD version release Driver version
v5.2.0.8874 v61.109.9.8874
v5.2.5.9108 v61.111.1.9108
v5.2.6.9321 v61.112.01.9321
Symptoms
After upgrading a printer from HP UPD v5.2 to HP UPD v5.3 or later, symptoms could include the following:
NOTE: Actual symptoms depend upon the HP UPD v5.2 driver settings, client, and server installation.
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The HP UPD Effects tab % of actual size is set to 1%. Located on the Shortcuts tab, the display of the
document preview icon in the upper left will display scaled to 1%. Print job output is scaled accordingly,
resulting in unreadable output.
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The % of actual size changes from 1% to 25% when moving between the Printing Shortcuts tab and
the Effects tab after clicking the Reset option on the Shortcuts tab.
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The HP UPD Printing Shortcuts tab, default shortcuts setting might change without user input. The
Save As and Reset buttons enabled when no changes have been made by the user.
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The HP UPD Effects tab, the Watermark pull down displays the string [None] and [None] (a space
before [None]) which might cause the string ”[None}” to be printed on the output page.
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Print products with a duplexer, the HP UPD Finishing tab displays Print on both sides (manually), and
printing causes a PCL-XL error with Simplex and Duplex jobs.
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The HP UPD job Storage tab, job storage settings change after the HP UPD upgrade, such as Pin is no
longer selected, blank Custom username, and Job Name changing from Custom to Automatic.
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Garbage or garbled print on the output page.
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Point and print clients connecting through the server are impacted with symptoms described above.
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Incorrect print settings described above might persist in Excel application files after upgrade from
HP UPD v5.2.x to v5.3 (Microsoft’s KB829766).
180 Appendix B Known issues ENWW