HP UPD - System Administrator's Guide HP UPD 5.6.5

Steps to avoid the v5.2 upgrade issue
Systems that have not had HP UPD v5.2 installed are not impacted. Systems that have HP UPD v4x, v5.0.x, or
v5.1.x can upgrade to HP UPD v5.3.x or higher without introducing or encountering the issue addressed in
this advisory.
The best path to complete avoidance is to not install v5.2.x. If v5.2 is already installed follow the upgrade
guidelines below.
HP recommends HP UPD upgrade from v5.2 to v5.3 or later when:
●
New print driver features introduced in HP UPD v5.3 or later is required
●
Issues resolution delivered in HP UPD v5.3 or higher is required
●
Driver support for recent Microsoft operating system releases is required (for example, Windows 7 and
Server 2008R2 support introduced in HP UPD v5.0)
If a reason for upgrade does not exist, HP’s recommendation is to keep printers/print queues on v5.2.x.
For systems that currently have HP UPD v5.2.x installed, and a reason exists to upgrade a printer/queue
using HP UPD v5.2 to v5.3 or higher release, or a new printer/queue must be added to the system that
requires v5.3 or higher, the following steps can be taken to avoid the v5.2 upgrade issue:
1. Backup—Before performing any driver upgrade, create a system backup.
2. Adding a New Printer—During the installation steps of HP UPD v5.3.x or higher, select the HP UPD
version specific option within Add Printer Wizard or specify the /m switch if using HP UPD INSTALL.EXE.
This step allows for installation of a newer version of HP UPD onto the system without causing existing
HP UPD v5.2 printers on the same system to upgrade to v5.3 or higher. For example, select “HP
Universal Printing PCL 6 (v5.3)” and not “HP Universal Printing PCL 6.” Failure to install following this
recommendation would result in all printer names assigned the non-version-specific HP UPD driver
name “HP Universal Printing [PCL 6/PCL 5/PS]” to be upgraded. For additional explanation of HP UPD
driver names, see
Glossary of terms on page 265.
Choosing this avoidance path requires that all future installations of the HP UPD must also use the
HP UPD version specific installation to prevent the upgrade of existing v5.2 printers.
3. Upgrading an existing Printer—Please refer to.
Steps to resolve the v5.2 upgrade issue on page 181
Steps to resolve the v5.2 upgrade issue
Upgrading a printer/print queue retains the printer’s name, assigned port, and print settings as the new print
driver version is applied to the existing printer. The issue introduced in v5.2 prevents a printer’s settings from
being properly retained following upgrade of the driver version. The resolution is to delete the printer name
assigned driver versions released with HP UPD, and create a new printer using HP UPD v5.3 or higher.
For HP UPD v5.2 printers that must be upgraded to v5.3 or higher, or printers that have been upgraded from
v5.2 and are experiencing the v5.2 upgrade symptoms, the most predictable and reliable resolution is to
delete and create a new printer with the same name using the HP UPD v5.3 or higher. The new printer created
will use the UPD installation defaults. It is not necessary to delete existing ports. In addition, the HP UPD v5.2
driver can remain in the Windows driver store after HP UPD v5.3 has been installed.
WARNING! From the Device and Printers folder or Print Management Console, do not use the Advance tab
from Printer Properties to change an existing printer assigned HP UPD v5.2 version driver to an HP UPD v5.3
or higher version driver. This action would upgrade the selected printer from driver v5.2 to the driver version
selected in the pull-down menu creating the v5.2 upgrade issue discussed in this advisory. The following
steps will instruct how to delete the printer, then add a new printer using HP UPD v5.3 or higher.
ENWW Issues after upgrade from HP UPD v5.2.x 181