HP UPD - System Administrator's Guide HP UPD 5.6.5

Steps to delete a printer
The steps below assume the version specific release of HP UPD v5.3 or higher has already been installed on
the system To delete an HP UPD print object assigned the HP UPD v5.2 driver version that will be upgraded,
or for a printer that was upgraded from v5.2 to v5.3 or later, perform the following steps:
1. From the Device and Printers folder, select the printer name using the HP UPD v5.2 driver version that
you wish to upgrade to v5.3 or higher.
2. Understanding the symptoms described in this advisory, record the correct settings for the printer. This
list will be used to help re-create the new printer with the same settings. For example:
Printer Name: PCL6-COLOR
Port: 10.0.0.150
Duplex: On
Custom Shortcuts: Name and settings
3. Select the printer, right-click, and then select Remove Device or Delete. Confirm Yes to delete the
printer. This action deletes the printer, but it does not delete the print driver from the Windows driver
store.
Steps to delete the print driver (optional)
The following steps are optional and not required to resolve the symptoms. This step would prevent
introduction of this issue for any newly created printers. Steps to delete a driver from the system:
1. In the Printers folder, select a print queue, click Print server properties at the top of the dialog and
then select the Drivers tab.
2. Select the HP UPD driver(s) to be uninstalled,and then click remove. If Windows displays an error
message that the driver is in use, stop and restart the print spooler at the command prompt using
Administrative privilege with the following command, and then repeat the steps: net stop spooler &&
net start spooler
Steps to create the printer with same name
Utilize one of the supported HP UPD methods to add a new HP UPD printer.
1. Add Printer Wizard or HP UPD INSTALL.EXE.
2. Assign the previously used port to the newly created printer.
3. Specify the HP UPD v5.3 or higher version-specific driver version to the new printer (for example, HP
Universal Printing PCL6 (v5.3)).
4. Rename the printer to its original printer name (for example, PCL6-COLOR).
5. Apply any custom settings to the printer (duplex, shortcuts, etc).
For Windows XP and Server 2003 systems, special steps are required to clear the corrupted settings for the
printer/queue. These steps are required only when a printer has been deleted, and the same printer name
must be used again on the same system after driver upgrade. The following steps might be required to force
the Microsoft operating system to properly apply settings. The steps require printer creation, applying a
temporary name, and then assigning the permanent name.
182 Appendix B Known issues ENWW