HP UPD - System Administrator's Guide HP UPD 5.6.5

Settings issues after upgrading HP UPD
When switching from earlier HP printer drivers, many customers have noticed that the paper type has
changed from Unspecified to Plain or Heavy Media (others types are also reported). For example, this could
be seen in an upgrade from HP UPD v4.1 to v5.0. The paper type change is caused by a mismatch in the way
settings are stored in the old driver and the new driver. For this reason, upgrading is not supported. To work
around this issue, first delete the existing printer and driver, install a the later driver, and then create a new
printer.
Environments that experience these symptomswill need to reset the settings. Assuming HP UPD v4.5 or
higher installation on a server or client, the solution is to delete the old HP printer name and the existing
HP printer and driver on both the server and all connecting clients (see
Uninstall the HP UPD on page 45).
Next, recreate the printer on the server. Point and print clients will need to delete the printer and reestablish
the connection to the print server. When the printer is recreated, Windows will create new settings that
match the architecture for the new printer. There is no need to delete and replace the ports associated with
the deleted printer.
For enterprise deployments requiring tools support of this process, please reference the HP Printer
Administrators Resource Kit (HP PARK) to test with the PRNCON tool (see the Release Notes for this
HP unsupported tool). For more information on the HP PARK in this document, see
HP Print Administrator's
Resource Kit (PARK) on page 203.
To download the HP PARK, go to
www.hp.com/go/upd and click Download software. Click a print driver,
verify your language, and then click your operating system From the table that lists the HP Printer
Administrators Resource Kit, click Download.
184 Appendix B Known issues ENWW