HP UPD - System Administrator's Guide HP UPD 5.6.5

K Support information to collect
Introduction
Efficient troubleshooting leading to issue resolution requires collection of basic and extended information
related to the reported incident. Use this worksheet as the first step to contacting technical support.
This appendix chapter contains the following sections:
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1) Symptoms
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2) Print driver
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3) Environment specifications
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4) Printer information
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5) Application
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6) Files to collect
1) Symptoms
a. What is the reported issue?
b. What are the symptoms?
c. Location of the issue (client, server, printer)?
d. Provide error messages and location source?
e. How often does problem occur?
f. Exact steps that produced the reported issue?
2) Print driver
a. Determine the HP UPD driver version
1. In the Printers folder, right-click the HP UPD driver/queue and then select Properties.
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