HP UPD - System Administrator's Guide HP UPD 5.6.5

5) Application
●
Application(s) affected and application version number. Open the Help menu in the application and
select About to find the application version number.
●
Test documents specific to reproducing the issue.
6) Files to collect
The following list contains information that might be requested to continue troubleshooting for the purpose of
debugging, analyzing and creating reproducible test cases.
a. MSINFO32: Click Start, click Run, and then type MSINFO32.exe. Save the *.NFO file to disk.
b. System Information: From a command prompt, pipe the output to file: C:\>systeminfo.exe
>systeminfo.txt.
c. Microsoft Product Support Reports: For details and information refer to Microsoft Product Support
Reports:
www.microsoft.com/downloads/details.aspx?
displaylang=en&FamilyID=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0
d. Microsoft Event Viewer Logs: Click Start, click Run, and then type Eventvwr.msc. Select the tree
node, and from the Action menu select Save Log File As... to save the log file.
e. PRN file: Application dependent. Example: START-RUN-WRITE.EXE, select FILE-PRINT and select
Print To File to save FILENAME.PRN
f. Application file: Provide a sample file from the application which created the reported issue.
g. Print a test page: Open the Printers folder, right-click the printer name, select Printer properties, and
then click the Print Test Page button. Scan the output page to a distributable computer file format.
Options to create the page include the following.
1. Device Configuration Page: Print from the printer control panel.
2. Printers folder→Printer properties→Print Test Page.
h. Scan of printed document: After printing a page, use a colored pen to mark up and identify the issue
with the printed output. Scan the marked up page back to a distributable computer file format.
i. Driver Configuration Utility (HP DCU): Provide the pre-configuration files *.cfg or *.cfm
j. Device Network Settings: Methods available to capture information
1. Telnet to the product, output all information to console, select upper left icon and right mouse,
EDIT-SELECT-ALL. Repeat right mouse, EDIT-COPY. Paste into file and save.
2. Use HP Web Jetadmin views to create an export file
3. HP Embedded Web Server to printer: http://ip_of_printdevice
k. Screen shots: Error dialogs, user interface, etc.
l. Microsoft crash dump file
ENWW 5) Application 263