HP UPD - System Administrator's Guide HP UPD 5.6.5

Communication and training
HP strongly suggests having a communication plan in place prior to beginning your deployment of the
HP UPD. This helps overcome objections and ease the fears of end-users who might be worried about losing
some of their printing functionality. Make sure your end-users and the IT staff members understand the
benefits gained by using the HP UPD.
Training
Develop training reference materials and identify resources to help your end-users successfully transition to
the HP UPD from standard product drivers. For example, a change from traditional mode printing user
interface to the dynamic mode interface requires planning and in some cases simple training. Include
information about how to identify products through the HP UPD. Employ a survey to gauge customer
satisfaction.
Conduct a pilot test environment
HP recommends that you create a test environment during your HP UPD implementation. Select a part of
your printing environment that will not affect many users to test the implementation prior to deploying to
the entire printing environment. Make sure this test environment (applications and printers) is representative
of the overall printing environment.
Testing and Evaluation
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Measure against the performance baselines.
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Determine variances and if they warrant corrective action or a change.
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Make any necessary entries into the configuration management log.
Deploy to production
HP strongly recommends a phased approach to deploying the HP UPD.
Deploying in a phased manner across the IT environments helps to:
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Minimize issues and provide valuable information about each type of environment.
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Uncover issues that could be documented and considered prior to the next phase.
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Increase the confidence of end-users and sponsors in the project.
Closing
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Confirm work is done to requirements
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Gain formal acceptance of the product
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Hand off completed product
16 Chapter 3 Plan an HP UPD deployment ENWW