HP UPD - System Administrator's Guide HP UPD 5.6.5

Known issue with redirected printers
Before making a remote desktop connection with a terminal server, you can specify if the local devices (such
as printers) and resources should be visible in the remote session. If this option is used, then the locally
installed printers with the HP UPD driver will be displayed as a redirected printer and can be used in the
remote desktop session. When you open the redirected printers in the remote session, all redirected printers
will not show the Color tab, even when the locally installed printers have color printing capabilities and a
Color tab. Additionally a job storage will be displayed and extra trays are visible in paper source drop-down
list in printing shortcuts while the paper source drop-down box in the Print Quality tab will only contain
Automatic selection and in the special pages dialog box.
NOTE: In windows 2003 a redirected printer will be displayed in the Printers and Faxes folder as
“PrinterName (from <YourClientName> in session #),” in windows 2008R2 a redirected printer will be visible
in the Devices and Printers folder as “PrinterName (redirected #), where PrinterName is the name of the
Printer on the local windows PC from which the terminal session was started, and the # is the connection
number to the terminal server.
Troubleshooting
Printer Automatic Configuration can fail communication with the device because of issues in the
communication path, the client or network configuration might prevent communication, or the feature has
been disabled by the print administrator at install via driver preconfiguration. Take the following steps to
isolate issues when Auto–Configuration is not successful.
1. Can the HP UPD print to the target device?
No, then bidirectional communication might also fail because of connection issues between the HP UPD and
the target print device.
2. Is the HP UPD printer defined with Printer Auto Configuration enabled?
Check the Printer properties-Device Settings tab. Under Installable Options, is Automatic-Configuration
grayed out?
a. No, run Update Now to check bidirectional communication
b. Yes, then Auto-Configuration has been disabled either through driver configuration or disabling the
bidirectional communication services. Suggested steps.
●
Are the Net Driver HPZ12 and PML Driver HPZ12 services installed (My Computer- Manage-
Services or by NET START at the command line)?
●
Reinstall the driver after confirming the source *.cfg file or *.cfm file has not been pre-configured
to disable Printer Auto Configuration. If unsure, download the source driver package from
www.hp.com/go/upd and perform a default installation without using HP Driver Configuration
Utility.
ENWW Known issue with redirected printers 79