HP UPD - System Administrator's Guide HP UPD 5.6.5

3. After running "Update Now" were expected results returned?
a. Check the Printer Properties-About tab and verify "Last Configured xx/yy/zzzz" date matches the
Microsoft OS system date (confirmed typing START-RUN-cmd /k date). If not then Auto Configuration
did not succeed.
b. Was an error message returned?
"This command could not be completed because a printer communication error occurred" Check for the
correct port, port address, physical and logical connection to the target device.
c. Paper types supported by the target device are not in the HP UPD driver user interface?
1. For some older devices, the HP UPD might not retrieve the full list of supported paper types.
Instead, the HP UPD driver presents a subset of paper types, a generic list believed to be
supported by most printers. Refer to the user guide for your product model if you have questions
on supported paper sizes for your device.
2. Changes to the device's paper settings, such as paper size or paper type, using the HP Embedded
Web Server, HP Web Jetadmin, or the control panel will not change or update the HP UPD driver
display options. To change these so that they appear in the HP UPD driver user interface:
(a) The end user must go to PROPERTIES-ADVANCE-Printing Defaults and manually change the
settings.
(b) Point and Print vended client will see the defined setting under Printing Preferences
(c) Pre-configuration of the HP UPD driver with the HP Driver Configuration Utility or the HP Driver
Deployment Utility prior to install or reinstallation of the driver.
4. What is the physical connection method between the HP UPD installed printer
and the target printing device?
Bidirectional communication between the HP UPD driver and the target device is possible through direct
connection to the device or over the network by means of UDP. To confirm your connection method, select
the HP UPD in Printers folder, Print Properties, and check the Port tab. Is the selected port defined
correctly?
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No, set to the correct port type or port address (TCP/IP address or DNS name)
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Yes, proceed to next steps, either Troubleshoot Network connected or Troubleshoot Direct connected.
5. Troubleshoot network connection/port
a. Can you ping the target print product by the TCP/IP address? By host name?
b. Can you ping the print server by the TCP/IP address? By host name?
c. Is the UPD’s target port defined by hostname or IP address?
d. If by host name fails, is the hostname registered in DNS? nslookup dns_name_of_device
e. Is the UPD installed client traversing network subnets to the target print server or printing device? If
yes, is http and snmp traffic allowed through these connection paths? To define the segments in the
network path run the following from the UPD install client: tracert print_device_ipaddress
f. Is the localhost or the target print server running an internet firewall? Are ports 160 and/or 80 open?
80 Chapter 7 Use the HP UPD ENWW