Support Plus User Guide HP-UX 11i Version 1 Manufacturing Part Number : 5991-2824 September 2005 United States © Copyright 1983-2005 Hewlett-Packard Development Company, L.P.
Legal Notices Copyright 1983-2005 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
• Support Plus User Guide HP-UX 11i, September 2003, 5187-4230 (HP-UX 11i), Support Plus CD, Instant Information CD, and Web: http://docs.hp.com • Support Plus User Guide HP-UX 11i, June 2003, 5187-3560 (HP-UX 11i), Support Plus CD, Instant Information CD, and Web: http://docs.hp.com • Support Plus User Guide HP-UX 11i, March 2003, 5187-2279 (HP-UX 11i), Support Plus CD, Instant Information CD, and Web: http://docs.hp.
Typographic Conventions We use the following typographical conventions. 4 audit (5) HP-UX manpage. audit is the name and 5 is the section in the HP-UX Reference. On the Web and on the Instant Information CD, it may be a hot link to the manpage itself. From the HP-UX command line, you can enter “man audit” or “man 5 audit” to view the manpage. See man (1). Book Title Title of a book. On the Web and on the Instant Information CD, it may be a hot link to the book itself.
About this Guide This guide describes using Support Plus on HP-UX servers and workstations. In this guide, HP assumes that you are the system administrator and familiar with installing and maintaining software on the system. This guide applies to the September 2005 version of HP-UX 11i v1. If you need information for a previous version of HP-UX 11i, go to the Web: http://docs.hp.
Contents 1. Support Plus User Guide HP-UX 11i v1 Support Plus Media Changes for the September 2005 Release . . . . . . . . . . . . . . . . . . Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deciding Which Bundle to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mounting the Support Plus CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8
1 Support Plus User Guide HP-UX 11i v1 Overview HP-UX 11i v1 Support Plus supplies diagnostics and patches for HP-UX core files, applications, and diagnostic products. These patches enable new hardware and fix known defects. In some cases, a patch may deliver new software functionality. All Support Plus software is cumulative and replaces completely any previous Support Plus release for the same operating system (OS) release.
Support Plus User Guide HP-UX 11i v1 Software Distributor (SD-UX) will correctly handle these differences by selecting the latest patch from a depot that contains both QPK and HWE bundles when you use the patch_match_target=true option. For each HP-UX media release, HP verifies the proper selection and installation of patches using either an individual depot for each patch bundle or when using a combined depot that contains both patch bundles.
Support Plus User Guide HP-UX 11i v1 Support Plus Media Changes for the September 2005 Release Support Plus Media Changes for the September 2005 Release The Offline Diagnostics (ODE) software is no longer available on the Support Plus media. You can now find ODE on the PA-RISC Offline Diagnostics CD that is shipped with your hardware, or you can order it from the Software Depot home by going to http://www.hp.com/go/softwaredepot and searching for offline diagnostics.
Support Plus User Guide HP-UX 11i v1 Getting Started Getting Started The following steps provide a general overview of the installation procedure. Each step is described in the following sections of this guide. Table 1-1 Overview of Support Plus Installation Steps 12 Go To 1. Decide which bundle to use. page 13 2. Mount Support Plus CD or download bundles from Software Depot. page 15 3. Check documentation sources for latest information. page 17 4.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Deciding Which Bundle to Use Use the following table to determine which bundle to install: Table 1-2 • The GOLDQPK11i depot contains the GOLDAPPS11i and GOLDBASE11i bundles. • See “Mounting the Support Plus CD” on page 15 for information on defining /cdrom as the mount point. Support Plus Bundle Choices If you want to Chapter 1 You should install Update or install diagnostics and hardware monitors required for supported hardware.
Support Plus User Guide HP-UX 11i v1 Deciding Which Bundle to Use Table 1-2 Support Plus Bundle Choices (Continued) If you want to Install defect fixes for OE applications. You should install Updated Applications Quality Pack GOLDAPPS11i bundle: With OE updates, plus additional Web releases as needed, to maintain a regular release interval. /cdrom/GOLDQPK11i NOTE 14 Install required header file patches and required OS patches. BUNDLE11i bundle: As needed. /cdrom/BUNDLE11i Latest revision is B.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Mounting the Support Plus CD 1. On the system, open a terminal window and log in as root. 2. Insert the Support Plus CD into the drive. 3. If necessary, define a new directory as the mount point for the CD drive. For example, to define /cdrom as the mount point: mkdir /cdrom 4. If necessary, identify the drive device file: ioscan -fnC disk This command lists all recognized CD drives and their associated device files.
Support Plus User Guide HP-UX 11i v1 Mounting the Support Plus CD Downloading from the ITRC 1. Go to the IT Resource Center (ITRC) Web site: http://itrc.hp.com 2. Log in to the ITRC using your login and password. If you do not have a login, register by selecting the register now! link. 3. Select maintenance and support (hp products). 4. Under patching, select standard patch bundles - find patch bundles. 5. Select HP-UX patch bundles. 6. Select the release you want.
Support Plus User Guide HP-UX 11i v1 Checking for Last-Minute Information Checking for Last-Minute Information Support Plus releases often contain last-minute information. Before proceeding, HP recommends strongly that you read the documentation for each bundle or patch you want to load. Check the HP IT Resource Center for information about recommended patches: 1. Go to the ITRC Web site: http://itrc.hp.com 2. Log in to the ITRC using your login and password.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Access to Support Plus If you mounted the CD on the system that is the target for the patch or diagnostic installation, then you have access to the Support Plus data; proceed to “Installing the Selected Bundles” on page 20. Otherwise, continue with the steps on this page.
Support Plus User Guide HP-UX 11i v1 Setting Up Access to Support Plus Setting Up Hard Disk Access If more than two systems must access the depot, or if you cannot dedicate the CD drive to the Support Plus CD, HP recommends that you copy the patch depots to a hard disk using the swcopy command.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles Installing the Selected Bundles The bundles on the Support Plus CD are built, tested, and intended for use as a unit. Although you can select individual patches from the bundles, this requires additional analysis of the readme files to ensure you do not overlook software dependencies. To ensure the greatest reliability, HP recommends the following tasks for all systems: 1. Plan for system down time.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles 5. Install the patch bundles. HP recommends that after you have selected a bundle for installation (see “Deciding Which Bundle to Use” on page 13), you should install the bundle using the matching operations of the swinstall command.
Support Plus User Guide HP-UX 11i v1 Installing the Selected Bundles • HP-UX 11.x depots cannot be hosted on HP-UX 10.x systems; this is due to data format changes introduced in SD-UX for HP-UX 11.0. The version of SD-UX on the HP-UX 10.x releases does not support these data format changes. • Using the swlist command on an HP-UX 11.0 system to list bundles on an HP-UX 11i v1 system may generate warnings. For example: swlist -d -l bundle @ 11isys:/cdrom/HWEnable11i # Initializing...
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media Problems Reading HP-UX 11i v1 DVD Media The HP-UX 11i v1 DVD media contain large volumes of data that may cause your DVD device to fail while reading the DVD media contents. This particularly affects you if you use Update-UX or other Software Distributor (SD) tools. For example, you may encounter similar error messages if you attempt to read DVD media with a large volume of data from Update-UX: ERROR: File "/dvd/catalog/SOE/SOE.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media For Systems Currently Running HP-UX 11.0: • PHKL_26450 s700_800 11.00 Rock Ridge extension for ISO-9660 • PHKL_28060 s700_800 11.00 Y2k; Rock Ridge extension for ISO-9660 • PHCO_26449 s700_800 11.00 Add Rock Ridge extension to mount_cdfs (1M) For Systems Currently Running HP-UX 10.20: There are no patches available.
Support Plus User Guide HP-UX 11i v1 Problems Reading HP-UX 11i v1 DVD Media Using pfs_mount to Mount a DVD For HP-UX 10.20, this is the only supported method for reading DVD media with large volumes of data. To use the pfs_mount command: Step 1. Start the pfs daemons: /usr/sbin/pfs_mountd & /usr/sbin/pfsd & Step 2.
Support Plus User Guide HP-UX 11i v1 Using Online Diagnostics Using Online Diagnostics The Support Tools in the OnlineDiag bundle give you a solution for verifying, troubleshooting, and monitoring HP system hardware. This includes CPUs, memory, interface cards, some mass storage devices, and other devices. The tools in OnlineDiag: • Protect against hardware failures, for example, memory problems. • Provide EMS Hardware Monitors that notify you of events that may indicate impending hardware failure.
Support Plus User Guide HP-UX 11i v1 Using the Security Patch Check Tool Using the Security Patch Check Tool Whether you plan to install a bundle directly from a depot on the Support Plus CD or to install from a customized depot you have created, HP recommends that you run the Security Patch Check tool on the depot. Use this tool to analyze the patches in the depot and identify two classes of patches that you should investigate before continuing with patch installation: 1.
Support Plus User Guide HP-UX 11i v1 Getting Help Getting Help For technical support, software management, and electronic patch management services, contact the HP IT Resource Center (ITRC): http://itrc.hp.com Use the ITRC for the following services: • Access customized support tools quickly. • Make informed decisions with proactive information. • Access a rich knowledge database to quickly solve problems. • Submit hardware and software calls online.
Support Plus User Guide HP-UX 11i v1 Getting Help 6. Click the release you want. This links you to more information about the release. 7. Click the appropriate bundle link. All patch names are linked to the patch database on the ITRC, and provide detailed patch information and download options.
Support Plus User Guide HP-UX 11i v1 Getting More Information Getting More Information You should check the following sources of information. Read Before Installing Each Support Plus media kit contains a Read Before Installing Support Plus HP-UX 11i Version 1 CD booklet. This small booklet contains up-to-date information about known problems with patches in current Support Plus releases.
Support Plus User Guide HP-UX 11i v1 Getting More Information To simplify sharing of patch information, copy the documentation files onto your system. The hyperlinks from the HTML bundle readme files to the patch text files will work as long as the HTML files reside in the same directory as the TEXT_FILES subdirectory. TIP • Read the Diagnostic products readme files and additional information in the /cdrom/DIAGNOSTICS directory.
Support Plus User Guide HP-UX 11i v1 Getting More Information Select the language. Click maintenance and support (hp products), then click the appropriate patching tools. To receive HP Security Bulletins, under maintenance and support, click subscribe to security bulletins & patch digests. • Patch Management User Guide for HP-UX 11.x Systems http://docs.hp.com/en/oshpux11i.html#Patch%20Management • HP-UX 11i v1 features and news: http://unix.hp.
Index A about this guide, 5 access hard disk, 19 Support Plus, 18 Applications Quality Pack, 14 bundle, 9 B B9073AA bundle, 13 back up system, 20 Base Quality Pack bundle, 9, 13 depot, 9 bundle 11i, 9 Applications Quality Pack, 9 B9073AA, 13 Base Quality Pack, 9, 13 BUNDLE11i, 14 choices, 13 Hardware Enablement, 9, 14 HWE, 9, 14 iCOD, 13 install, 20, 21 OnlineDiag, 13 T132AA, 13 bundle11i, 9 BUNDLE11i bundle, 14 C CD contents, 9 Instant Information, 31 mount, 15 Support Plus, 30 command mount_all_filesystem
Index bundle, 13 purchase, 9 utility, 9 II CD, 31 information, release, 17 install, 12 GUI, 21 patch bundle, 20, 21 Installation and Update Guide, 31 Instant Capacity on Demand, 9 Instant Information CD, 31 Instant Support Enterprise Edition, 9 introduction, 9 ISEE, 9 documentation, 31 ITRC, 28, 31 K Kernel Resource Monitor, 9 M management, patch, 28 media problems reading, 23 mount CD, 15 mount_all_filesystems, 21 O offline diagnostics, 9 online diagnostics, 9 tools, 26 OnlineDiag, 26 bundle, 13 overview,
Index 35
