HP-UX TN3270 Administration Guide

Using TN3270 Log Messages
Recommended Actions for Log Messages
Chapter 454
Sending Log and Trace Files to Support Personnel
If the recommended action for a message includes sending the log files
and trace files to support services, provide the error and audit log files
created when the error occurred. If tracing was enabled, provide the
trace files as well.
If you were running TN3270 with audit logging or exception logging (or
both) disabled, attempt to reproduce the problem with all categories of
logging enabled. If you reproduce the problem, provide the new log files
that include all event categories.
Your configuration files may contain information that you do not want to
make available to a third party. If the recommended action asks you to
send the configuration file to third-party support services, you may want
to remove some information before sending the file. Modify or blank out
the parameters instead of removing them completely, and provide a note
explaining which parameters have been modified when you send the file.
Operating System Return Codes
The return code from an operating system call is sometimes returned in
the Message text field. The return code may be shown either as a
symbolic name or as a numeric value. Check numeric values in the
errno.h file on the computer where the error occurred to find the
corresponding symbolic name. The symbolic names are listed in your
operating system documentation.