9000

Chapter 1 29

HP FDDI/9000 Resources

Contacting Your HP Representative

If you have no service contract with HP, you may follow the procedure

described below, but you will be billed accordingly for time and materials.

If you have a service contract with HP, document the problem as a

Service Request (SR) and forward it to your HP representative. Include

the following information where applicable:

• A characterization of the problem. Describe the events and symptoms

leading up to the problem. Attempt to describe the source of the

problem.

Your characterization should include: HP-UX commands;

communication subsystem commands; functionality of user

programs; result codes and messages; and data that can reproduce

the problem.

• Obtain the version, update, and ﬁx information for all software:

what /stand/vmunix | grep adapter_number

where adapter_number is one of the following:

• A3659A for EISA FDDI/9000 on servers

• B5502A for EISA FDDI/9000 on workstations

• A3722A for HSC FDDI/9000 on servers

• A3723A for HSC FDDI/9000 on workstations

To check the version of your kernel, execute uname -r.

This allows HP to determine if the problem is already known, and if

the correct software is installed at your site.

• Illustrate as clearly as possible the context of any message(s). Record

all error messages and numbers that appear at the user terminal and

the system console.

• Save all network log ﬁles.

• Prepare the formatted output and a copy of the log ﬁle for your HP

representative to further analyze.

• Prepare a listing of the HP-UX I/O conﬁguration you are using for

your HP representative to further analyze.