9000

30 Chapter 1

HP FDDI/9000 Resources

Contacting Your HP Representative

• Try to determine the general area within the software where you

think the problem exists. Refer to the appropriate reference manual

and follow the guidelines on gathering information for that product.

• Document your interim, or “workaround,” solution. The cause of the

problem can sometimes be found by comparing the circumstances in

which it occurs with the circumstances in which it does not occur.

• Create copies of any EISA or HSC FDDI/9000 link trace ﬁles that

were active when the problem occurred for your HP representative to

further analyze.

• In the event of a system failure, obtain a full memory dump. If the

directory /var/adm/crash exists, the HP-UX utility

/sbin/savecore automatically executes during reboot to save the

memory dump. Hewlett-Packard recommends that you create the

/tmp/syscore directory after successfully installing this product.

Send the output of your system failure memory dump to your HP

representative.