Installing and Administering Internet Services

Chapter 12 375
Troubleshooting Internet Services
Chapter Overview
Chapter Overview
The strategy and tools to use while investigating the software and
hardware components are provided in this chapter.
This chapter contains the following sections:
• “Characterizing the Problem” on page 376
• “Diagnostic Tools Summary” on page 378
• “Diagnosing Repeater and Gateway Problems” on page 380
• “Flowchart Format” on page 382
• “Troubleshooting the Internet Services” on page 383
• “Reporting Problems to Your Hewlett-Packard Support Contact” on
page 395
Troubleshooting information for DDFA is documented in the DTC Device
File Access Utilities manual.
Troubleshooting information for the Secure Internet Services product is
documented in the section “Troubleshooting the Secure Internet
Services” on page 370.