Installing and Administering Internet Services

396 Chapter 12
Troubleshooting Internet Services
Reporting Problems to Your Hewlett-Packard Support Contact
• Try to determine the general area within the software where you
think the problem exists. Refer to the appropriate reference manual
and follow the guidelines on gathering information for problems.
• Document your interim or “workaround” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create copies of any Internet Services or other trace files that were
active when the problem occurred for your Hewlett-Packard support
contact to further analyze.
• In the event of a system failure, a full memory dump must be taken.
Use the HP-UX utility /sbin/savecore to save a core dump. See the
HP-UX System Administration Tasks manual for details. Send the
output to your Hewlett-Packard support contact.