PCI Token Ring Administrator's Guide

Token Ring Resources
Contacting Your HP Representative
Chapter 372
Contacting Your HP Representative
If you have no service contract with HP, you may follow the procedure
described below, but you will be billed accordingly for time and materials.
If you have a service contract with HP, document the problem as a
Service Request (SR) and forward it to your HP representative. Include
the following information where applicable:
• A characterization of the problem. Describe the events leading up to
and including the problem. Attempt to describe the source and
symptoms of the problem.
Your characterization should include: HP-UX commands;
communication subsystem commands; job streams; result codes and
messages; and data that can reproduce the problem. You should also
provide a network map with the host name, IP/Internet address, and
station address of each system connected with the HP system as
shown in the Network Card Configuration Worksheet in Token Ring
Quick Installation Guide.
Illustrate as clearly as possible the context of any message(s).
Prepare copies of information displayed at the system console and
user terminal.
• Obtain the version, update, and fix information for all software. To
check the Token Ring version number, execute:
what /stand/vmunix | grep Token.
To check the version of your kernel, execute uname -r.
This allows HP to determine if the problem is already known, and if
the correct software is installed at your site.
• Prepare copies of the /etc/hosts, /etc/rc.config.d/netconf,
and hptokenconf or /etc/rc.config.d/pcitrconf files.
• For PCI Token Ring only, execute /sbin/rc2.d/S315pcitr start
and record the output.
• For HP 9000 EISA only: Run the show board command of the
eisa_config utility on the Token Ring card and record the output.
• Execute the dmesg command and record messages about the status
of the Token Ring card.