HP-UX 11i v3 Installation and Update Guide, March 2012

9 Support and other resources

Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error message

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage (http://www.hp.com/country/us/en/

wwcontact.html).

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage (http://

welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7

days a week. For continuous quality improvement, calls might be recorded or monitored.

◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com/hps).

• In other locations, see the Contact HP worldwide (in English) webpage (http://www.hp.com/

country/us/en/wwcontact.html).

Subscription service

HP recommends you register your product with Subscriber's Choice at http://www.hp.com/country/

us/en/contact_us.html. (Under “Self Help,” select Subscription services.) After registering, you will

receive email notification with driver, support, and security alerts, plus software updates customized

to your HP products.