HP Instant Capacity Version 10.x User Guide (5900-1581, March 2011)

If there is a discrepancy between the number of reported components with or without usage
rights and your Instant Capacity contract, contact your local HP Response Center and request
iCAP assistance.
4. Ensure that the required processes for Instant Capacity are running.
On HP-UX systems, verify that the icapd daemon is running on the system or partition by
entering the following command:
/usr/bin/ps -e | grep icapd
The command indicates that the icapd daemon is running on the partition. If it is not running,
view the system log file (syslog) for icapd error messages and take the appropriate action.
On OpenVMS systems, verify that the ICAP_SERVER and WBEM CIMSERVER processes are
running:
$ pipe show sys | search sys
$pipe ICAP_SERVER%SEARCH-I-NOMATCHES, no strings matched
$ pipe show sys | search sys$pipe CIMSERVER
202046D CIMSERVER HIB 10 8335702 0 00:22:46.98 75250 77655 M
A line of output lists the process information. In this example, the CIMSERVER process is running
and the ICAP_SERVER process is not running.
5. (HP-UX) Make sure that the kernel driver diag2 is built into the kernel.
6. (HP-UX) Make sure that the nParProvider bundle is installed.
7. Make sure that the required WBEM provider modules are installed and running.
On HP-UX systems, the WBEM B8465BA bundle (version A.02.05 or higher) must be installed.
On OpenVMS systems, verify the WBEM installation by using the following commands:
$ cimprovider :== $WBEM_OPT:[wbem.bin]cimprovider
$ pipe cimprovider -l | search sys$pipe -
“HP_NParProviderModule”,”HP_iCAPProviderModule”,
”HP_iCODProviderModule”
HP_NParProviderModule
HP_iCAPProviderModule
HP_iCODProviderModule
All three of the provider modules must be loaded.
8. (HP-UX) Make sure partition commands, such as parstatus, are working. For failures in
virtual partitions, check the vPar commands such as vparstatus.
9. View the Instant Capacity log file and syslog file for any error messages. On HP-UX systems,
these files are /var/adm/icap.log and /var/adm/syslog/syslog.log. On OpenVMS
systems, these files are sys$manager:icap.log and sys$manager:operator.log.
Additional Troubleshooting Steps for Email Connectivity
If you are using asset reporting, perform the following additional troubleshooting steps to make
sure that HP is able to receive an email message from the Instant Capacity software:
1. Execute this command:
/usr/sbin/icapnotify <reply_address>
Where reply_address is the email address where you want HP to send a confirmation
message.
2. Verify that HP replies with a confirmation email message, to the reply address specified in
step 1.
If you do not receive the confirmation email message in step 2 from HP, then your partition is
unable to send email over the internet to the hp.com domain. For details on troubleshooting your
email configuration, see “Diagnosing Email Configuration” (page 105).
104 Troubleshooting