HP Instant Capacity Version 10.x User Guide (5900-1581, March 2011)

Diagnosing Email Configuration
Follow these steps to confirm the email configuration or to aid in debugging the configuration:
1. Send an email message from your system to an email address in the same domain (intranet)
and confirm receipt of the email message.
2. Send an email message from your system to an email address outside of your domain (to the
internet, for example, to a yahoo or hotmail email address) and confirm receipt of the email
message.
3. Send an email message from your system to someone at HP (for example, a HP representative
in a local account team) and confirm the person at HP received the email message.
4. As root, execute the command:
/usr/sbin/icapnotify <reply_address>
This command sends an email message to the HP audit application. HP sends a confirmation
email message to the reply address that is specified. Receipt of the confirmation email message
confirms successful email configuration.
5. If the previous steps are all successful, but asset reports are still not visible at the HP portal,
examine your email configuration to determine whether outgoing messages are automatically
being modified or appended, such as to include something like a privacy notice. Additions
or modifications to encrypted asset reports can cause the portal to reject them.
If any of these steps do not produce the correct result, see “Configuring Email on Instant Capacity
Systems” (page 162) for details on how to correctly configure email connectivity for Instant Capacity.
Diagnosing Email Configuration 105