Instant Capacity on Demand (iCOD) User's Guide for versions B.05.x

Troubleshooting
Troubleshooting the iCOD Software
Chapter 5 75
Troubleshooting the iCOD Software
In the event the iCOD software is not functioning, perform the following
steps:
NOTE The following procedure assumes you have entered your system contact
information and you can send e-mail over the internet to the hp.com
domain. See “E-Mail Requirements” on page 24 for details on configuring
e-mail.
1. Verify that HP is able to receive the e-mail message from the iCOD
software:
a. execute the command:
/usr/sbin/icod_notify
b. verify that HP replies with a confirmation message, via e-mail, to
the system contact
2. Verify that your iCOD system has a valid license applied by entering
the following command:
/usr/sbin/icod_stat
You should see the following if your system is licensed:
License applied: yes
If your system is not licensed, see “License Requirement” on page 37
for details on applying the license.
3. Verify that the cron entry for the iCOD software has been set
correctly by logging in as root and executing:
/usr/bin/crontab -l
You should see the following:
0 12 * * * /usr/sbin/icod_notify -c </dev/null >/dev/null 2>&1
4. Verify that the cron daemon is up and running.