OSI Troubleshooting Guide, May 1997

54 Chapter 2
Problem Solving
Basic Steps
Basic Steps
NOTE If the problem you encounter occurs only when communicating with
another system, see Chapter 1, “Interoperability Testing,” on page 11.
1. Interpret the initial error. To find more information about the specific
error, see “Interpreting Errors” on page 55.
2. Determine the status of components. Make sure all the OSI product
components are up and running. See “Checking System Status” on
page 56.
3. Verify operation. If all components report that they are up and the
problem persists, verify the ability of the link (X.25, 802.3 or FDDI),
the stack, and the specific service you are using to communicate. See
“Running Verification Tests” on page 58.
4. Gather more information. If the information from the basic
verification test was insufficient to diagnose the problem, then you
can get additional information through Hewlett-Packard’s tracing
and logging facilities. See “Collecting Troubleshooting Data” on page
61.
5. Validate configuration. If you have not already done so, run
osiconfchk to validate the configuration. For a description of this
tool, see Chapter 3, “Using OSI and OTS Tools,” on page 71. Also
check the possible problems listed in “Common Configuration
Mistakes” on page 65.
6. Validate installation. If the system behavior is still not correct, check
that your software installation has not been corrupted. The tool
swverify(1M) performs this task.
7. Submit information to HP. If you were not successful in diagnosing
and correcting the problem, contact your HP support representative.
See “Submitting Problem Information to HP” on page 70.