OSI Troubleshooting Guide, May 1997

Chapter 2 61
Problem Solving
Collecting Troubleshooting Data
Collecting Troubleshooting Data
If the information already given was not sufficient to isolate and correct
the problem, use the tracing and logging facilities to gather more
information.
The method you use to gather tracing and logging information will
depend on the error that is produced. Table 2-2 lists the possible
methods.
Table 2-2 Troubleshooting Methods
Type of
Error
Troubleshooting Method
osidiag If the problem is reported during a run of osidiag, then use the tracing
and logging utilities provided by osidiag. This procedure is described in
the section “Tracing and Logging through /opt/ots/bin/osidiag” on
page 62.
X.400 If the problem occurs through an X.400 application, then follow the tracing
procedures described in the Managing X.400—Administrator’s Guide.
User
Application
If the problem occurs through a user-written application, then there are two
facilities that can give you further information. This procedure is described
in the section “Tracing and Logging User Applications” on page 63.