VERITAS Volume Manager 3.5 Release Notes (August 2002)

Chapter 1
VERITAS Volume Manager™ Release Notes
Using VRTSexplorer
9
Using VRTSexplorer
The VRTSexplorer program can help VERITAS Technical Support engineers diagnose the cause of technical
problems associated with VERITAS products. You can download this program from the VERITAS FTP site or
install it from the VERITAS Installation CD. For more information, consult the README file in the support
directory on the VERITAS Installation CD.
Downloading VRTSexplorer from the Web
If you have access to the Internet, you can use the VRTSexplorer program to assist Technical Support in
diagnosing the cause of your technical or software problem as follows:
Step 1. Use a web browser or the ftp program to download the VRTSexplorer program at the following
URL:
ftp://ftp.veritas.com/pub/support/vxexplore.tar.Z
Save the file to a temporary directory such as /tmp as shown in these instructions. If you download
the file to a different directory, substitute its path name for /tmp throughout.
Step 2. Log in as root on the affected system, and use the following commands to extract the contents of the
downloaded file to the directory /tmp/VRTSexplorer:
# cd /tmp
# zcat vxexplore.tar.Z | tar xvf -
Step 3. Run the VRTSexplorer program located in the VRTSexplorer directory by entering the following
command:
# /tmp/VRTSexplorer/VRTSexplorer
Step 4. When VRTSexplorer prompts you for a destination directory for the information that it collects,
press Return to accept the default directory /tmp, or enter a path name of your own choice.
VRTSexplorer writes the results of its investigations to a compressed tar file named
VRTSexplorer_casenumber_hostname.tar.Z in the specified directory.
Step 5. Use the file upload facility of your web browser or the ftp program to transfer the file output by
VRTSexplorer to the VERITAS Customer Support anonymous FTP site:
ftp://ftp.veritas.com/incoming
Step 6. Call VERITAS Customer Support on 1-800-342-0652, inform them that you have run
VRTSexplorer and tell them the name of the file that you transferred to the FTP site.
Alternatively, if you have already been assigned a call ID number by Customer Support, email
[e-mail] including your case ID number in the subject line.