HP WBEM Services for HP-UX System Administrator Guide (5900-1624, April 2011)

5 Troubleshooting HP WBEM Services
This chapter elaborates on how to troubleshoot HP WBEM Services in your environment.
This chapter is for people who are having trouble while trying to use HP WBEM Services.
Checklist for troubleshooting HP WBEM Services
Before contacting the support, read the checklist for troubleshooting HP WBEM Services.
• Is CIM Server running? Enter the command ps -ef|grep cimserver. If it is not running,
then you must start it.
For HP-UX: enter cimserver (no options).
• Is HP WBEM Services installed correctly? For HP-UX, enter: swverify WBEMServices.
• Do you have the essential files? These directories and files are created as a by-product of the
HP WBEM Services installation. Do not move these files. The first two files are the SSL certificates
files. The next four are the directories for the repository files.
For HP-UX:
◦ /etc/opt/hp/sslshare/cert.pem
◦ /etc/opt/hp/sslshare/file.pem
◦ /var/opt/wbem/repository/root.db
◦ /var/opt/wbem/repository/root#PG_InterOp.db
◦ /var/opt/wbem/repository/root#PG_Internal.db
◦ /var/opt/wbem/repository/root#cimv2.db
• If any of these files are missing, restore all the repository directories and files from your backup.
If you cannot restore the repository directories, you will have to re-initialize the repository.
This will return it to the state it was in when you installed HP WBEM Services, and you will
lose any changes made since then. For more information on the repository, see “Maintaining
the repository” (page 31).
• Are you trying to process a request when the provider is not registered or enabled?
Run the cimprovider -l -s command to list the name and status of the registered provider
modules. Run the cimprovider -l-m <modulename> command to view the individual
providers in each module.
• Exercise the path that requests follow: Run the osinfo command. This invokes a simple
request. It processes and displays a response when it is completed.
• Check the syslog files. HP WBEM Services messages are listed.
• Are you seeing SSL certificate related messages on a CIM Client request failure? Make sure
the remote CIM Server certificate /etc/opt/hp/sslshare/cert.pem is added to the
trust store file on the client system. For information on adding certificates to the trust store file,
see the ssltrustmgr manpage.
HP WBEM Services messages
The HP WBEM Services messages are listed in four groups: Syslog messages, standard CIM
messages, command messages, and SSL errors.
42 Troubleshooting HP WBEM Services