HP Caliper for HP-UX Release Notes Release 5.5 (5900-2350, September 2012)

5 Support Information
For Answers to Your Questions
You can get help with using and understanding HP Caliper by sending email to the HP Caliper
development team. Please send questions to [e-mail].
For Support Questions on the Web
For support questions, contact the HP support organization at their Web site, the IT Resource Center
(ITRC). Contact the site nearest you, either Americas/Asia-Pacific or Europe. The ITRC gives you
access to:
• A technical knowledge base with self-solve tools. The database is available to customers who
have support contracts.
• Patches for software.
• Peer support forums.
For Support Questions on the Phone
For HP-UX users, response center support for HP Caliper is included in the support contract for HP
C/aC++ and HP Fortran. If you have a support contract, call the HP Response Center at
800-633-3600 (North America) or contact your Country Response Center. You will need the
software system identifier (system handle) associated with your support contract.
To Report Defects
If you have an HP support contract and you have a problem for which a defect needs to be reported,
provide a test case demonstrating the problem. The Response Center Engineer will then file a defect
report.
You can also send information about problems to [e-mail] (whether or not you
have an HP support contract).
To Receive New Release Announcements
For announcements about new HP Caliper releases, you can subscribe to an HP Caliper email
mailing list.
To sign up, send email to: [e-mail].
In the body of the message (not the Subject line) put:
subscribe caliper-announce your_email_address
To Join an Email List of HP Caliper Users
You can join an email list of HP Caliper users to share hints, comments, or suggestions in an
informal way.
To sign up:
Send email to: [e-mail].
In the body of the message (not the Subject line) put:
subscribe caliper your_email_address
If you want a digest version of the email, subscribe to:
subscribe caliper-digest your_email_address
12 Support Information