HP-UX Secure Resource Partitions (SRP) A.02.01 Administrator's Guide

17.3 Reporting Problems

If you are unable to solve a problem with SRP, complete the following steps:

1. Read any published release notes for SRP to see if the problem is known. If it is a known

issue, use the prescribed solution.

2. Determine whether the product is still under warranty or whether your company purchased

support services for the product. Your operations manager can supply you with the necessary

information.

3. Access

http://www.itrc.hp.com/ and search the technical knowledge databases to determine if

the problem you are experiencing has already been reported. The type of documentation and

resources you have access to depend on your level of entitlement.

NOTE: The ITRC resource forums at

http://www.itrc.hp.com/ offer peer-to-peer support to

solve problems and are free to users after registration.

If this is a new problem or if you need additional help, log your problem with the HP

Response Center, either on line through the support case manager at

http://www.itrc.hp.com/,

or by calling HP Support. If your warranty has expired or if you do not have a valid support

contract for your product, you can still obtain support services for a fee, based on the amount

of time and material required to solve your problem.

4. If you are requested to supply any information pertaining to the problem, gather the

necessary information and submit it.

Include the following information:

• Output from the following command:

srp -l compartment_name –v

• The contents of the compartment initialization log file,

/var/hpsrp/compartment_name/etc/rc.log.

• A description of the applications hosted in the compartment, including version

information.