HP-UX IPv6 Transport Administrator's Guide for TOUR 2.0 (April 2004, rev 2)

Utilities

Contacting Your HP Representative

Chapter 554

• Create copies of any Internet Services or HP-UX 11i v2 IPv6 for

TOUR 2.0 software link trace ﬁles that were active when the

problem occurred, for your HP representative to further analyze.

• In the event of a system failure, obtain a full memory dump. If the

directory /var/adm/crash exists, the HP-UX utility

/usr/sbin/savecore automatically executes during reboot to save

the memory dump. HP recommends that you create the

/var/adm/crash directory after successfully installing this product.

Send the output of your system failure memory dump to your HP

representative.

• Prepare copies of the name service ﬁles such as /etc/hosts,

etc/nsswitch.conf, named.conf and resolv.conf. Prepare a copy

of the IPv6 conﬁguration ﬁle /etc/rc.config.d/netconf-ipv6.

• Verify the software: /usr/sbin/swverify > /tmp/swv-out

• Execute the display command of the lanadmin diagnostic on the

LAN interface and record the output.

• Record the troubleshooting ﬂowchart number and step number

where you are unable to resolve the problem.

• Save all network log ﬁles. Make sure that ERROR and DISASTER

log classes are enabled when STREAMS subsystem log ﬁles are

collected in /var/adm/nettl.LOG000.

• Execute the following commands and record the output:

uname -a >> /tmp/filename

what /stand/vmunix >> /tmp/filename

lanscan >> /tmp/filename

netstat -sf inet6 >> /tmp/filename

netstat -inf inet6 >> /tmp/filename

netstat -rnf inet6 >> /tmp/filename

ndp -an >> /tmp/filename

ndd -get /dev/tcp tcp_status >> /tmp/filename

ndd -get /dev/ip6 ip6_ill_status >> /tmp/filename

ndd -get /dev/ip6 ip6_ipif_status >> /tmp/filename

ndd -get /dev/ip6 ip6_ire_status >> /tmp/filename

ndd -get /dev/ip6 ip6_ill_config_status >> /tmp/filename

Prepare the formatted output (use netfmt) and a copy of the log ﬁle

for your HP representative to further analyze.