HP Matrix Operating Environment 7.2 Update 1 Infrastructure Orchestration User Guide

Deactivate, activate, power off, or power on operations
Messages displayed when a paused boot disk deployment is cancelled by an
administrator
What messages are displayed when a paused boot disk deployment is cancelled by an
administrator?
Issue
—Possible cause
When an administrator cancels a boot disk allocation that is paused, infrastructure orchestration
may display two messages on the Request page:
Action
• The first message indicates that the boot disk deployment was canceled by an administrator, for
example:
“ Request for 3Tier_infra_1 has been canceled by Ann. ”
• The second message contains notes entered by an administrator at the time of the cancellation,
for example:
“ Unable to do this right now, please call me at 555-1234 to
re-schedule, Ron ”. If a note is not entered by the administrator, this message is omitted.
Console operations
The Matrix infrastructure orchestration tool cannot be displayed due to login failure
The infrastructure orchestration console in Systems Insight Manager displays:Failure issue
“The Matrix infrastructure orchestration tool cannot be displayed.
Problem: Failed to login to the HP Matrix infrastructure orchestration
service from Systems Insight Manager.”
The Windows user logging in is not a member of the HPIO_Administrators group. Members of the
Administrators group are not automatically members of the HPIO_Administrators group.
Possible cause
Add the user to the HPIO_Administrators group. For example, in Windows 2008:Action
1. Select Start→Administrative Tools→Computer Management.
2. Expand System Tools→Local Users and Groups.
3. Click Groups.
4. Right-click HPIO_Administrators, and select Add to Group.
5. Click Add....
6. In the Enter the object names to select (examples) field, enter <username_to_add>.
7. Click OK.
8. Click OK.
The HP Matrix infrastructure orchestration tool cannot be displayed and User not
authenticated messages
Matrix OE infrastructure orchestration console in Systems Insight Manager displays the following
message: The HP Matrix infrastructure orchestration tool cannot be
displayed and the error dialog displays: User not authenticated.
Issue
Signing out of the infrastructure orchestration designer after launching it from the infrastructure
orchestration console (using the Template tab New or Edit buttons).
Possible cause
In infrastructure orchestration designer, instead of clicking Sign Out, either close the IE7 browser
(using the close (X) button in the upper right) or close the IE7 browser tab (using the close (X) button
at the right end of the infrastructure orchestration designer tab.
Action
194 Troubleshooting