HP Matrix Operating Environment 7.2 Update 1 Infrastructure Orchestration User Guide

The Matrix infrastructure orchestration tool cannot be displayed due to service contact
failure
When logging into infrastructure orchestration in Systems Insight Manager, an error page appears
stating The Matrix infrastructure orchestration tool cannot be displayed.
Issue
Cannot contact the infrastructure orchestration service running at:
<service-name>
The infrastructure orchestration service is not running on the CMS.Possible cause
On the CMS, in the Services window, verify that the HP Matrix infrastructure orchestration service
is running.
Action
1. For example, in Windows 2008, select Start→Administrative Tools→Services.
2. Confirm that infrastructure orchestration has Status: Started.
The Matrix infrastructure orchestration tool cannot be displayed appears when listing
server pools
In Systems Insight Manager, the infrastructure orchestration error page The Matrix infrastructure
orchestration tool cannot be displayed appears when listing server pools exceeds a one-minute
timeout.
Issue
Possible cause
• The physical server or virtual machine hypervisor is not responding.
• The HP Matrix infrastructure orchestration service is down.
• The network is slow or disconnected.
Action
• Verify that the physical servers and VM Hosts are available.
• Verify that the HP Matrix infrastructure orchestration service is started.
• Verify that the network settings are configured correctly.
• Refresh the Servers page.
Users added to the HPIO_Administrators group cannot log in to infrastructure
orchestration console
Users added to the HPIO_Administrators group cannot log in to infrastructure orchestration console.Issue
The HPIO_Administrators group is not associated with the infrastructure orchestration toolbox in
Systems Insight Manager.
Possible cause
After Matrix infrastructure orchestration is installed, the HPIO_Administrators group must be associated
with infrastructure orchestration toolbox in Systems Insight Manager. Make sure this association is
Action
set correctly on Systems Insight Manager. For more information, see “Configuring infrastructure
orchestration users in Windows”.
Operating system information does not display on the Service Details page
Operating system information does not display on the Service Details page.Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service.Possible cause
If the operating system is not deployed, the operating system information does not display on the
Service Details page. In these situations, infrastructure orchestration is able to clean up the database,
Action
but might not remove the service or server from the partner domain. If this occurs, the system
administrator must clean up the unreachable servers. For physical servers, see “Manual clean-up
process (physical)” (page 209).
For virtual servers, see the troubleshooting issue “A delete request has failed. The environment must
be manually cleaned.”
Console operations 195