HP Matrix Operating Environment 7.2 Update 1 Infrastructure Orchestration User Guide

Operations Orchestration..................................................................................................204
Operations Orchestration Studio installation fails with error Studio version: 9.00 does not
match Central version: 2.0. Setup will exit......................................................................204
Editing ESA flows when Operations Orchestration is not installed in the default path............204
Matrix infrastructure orchestration Windows service..............................................................205
Matrix infrastructure orchestration may time out while waiting for the server to be
recognized.................................................................................................................205
HP Matrix infrastructure orchestration service may not start automatically after a system restart
with error Unable to retrieve database password from mxpassword....................................205
CMS crash recovery.........................................................................................................206
Create Service request does not complete successfully after CMS crash recovery.................206
Deactivate physical server does not complete successfully after CMS crash recovery.............206
Activate/deactivate virtual server does not complete successfully after CMS crash recovery....206
Create/delete virtual server does not complete successfully after CMS crash recovery..........206
Add Disk request for an ESX virtual server does not complete successfully after CMS crash
recovery ...................................................................................................................207
Log files..........................................................................................................................207
How can I find out more details about an error?..............................................................207
vCenter server is not configured in Systems Insight Manager or becomes unavailable..........207
Corrective procedures...........................................................................................................208
Manually updating the chargeback database......................................................................208
Chargeback server is not running..................................................................................208
Troubleshooting communication failures..............................................................................208
Troubleshooting a general failure during storage provisioning................................................208
Resources not displaying and increasing timeouts.................................................................209
Manual clean-up process (physical)....................................................................................209
Manual clean-up process (virtual).......................................................................................211
Configuring storage pool entries, FC zones, and disk array presentations................................211
Correcting a checksum error..............................................................................................214
Increasing VMware Service console memory and CPU shares................................................216
8 Support and other resources....................................................................219
Information to collect before contacting HP...............................................................................219
How to contact HP................................................................................................................219
Security bulletin and alert policy for non-HP owned software components....................................219
Registering for software technical support and update service.....................................................219
How to use your software technical support and update service.............................................220
HP authorized resellers..........................................................................................................220
Subscription service..............................................................................................................220
Related information...............................................................................................................220
Documentation and support..............................................................................................220
Matrix infrastructure orchestration documentation.............................................................221
Typographic conventions.......................................................................................................221
Glossary..................................................................................................222
A HP Operations Orchestration communication security..................................226
Matrix infrastructure orchestration and Operations Orchestration interaction.................................226
Data passed by infrastructure orchestration to Operations Orchestration.......................................226
Matrix infrastructure orchestration and Operations Orchestration communication...........................227
Configuration files and URLs used by infrastructure orchestration and Operations Orchestration.......228
B Creating custom host name workflows.......................................................229
HostnameOperationTypeEnum RESERVE option.........................................................................230
HostnameOperationTypeEnum RELEASE option.........................................................................231
HostnameOperationTypeEnum UPDATE option..........................................................................232
Sample custom host names workflows......................................................................................232
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